Account Operations Specialist II (Manheim Orlando)

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement. Schedule: Monday-Friday, 7:00 AM - 4:00 PM Primary Responsibilities Serve as the primary administrative contact for fleet and retail accounts, including LeasePlan, Merchant, Summit Fleet, Element, Rivian, Lucid, and other assigned customer accounts. Manage all customer communications and provide end-of-shift status updates to clients. Coordinate dealership and external vendor repairs (outwork units). Track and manage vehicle inventory throughout the repair process, including WIP, storage, aging units, and arbitration deadlines. Maintain and update inbound reports, inventory trackers, and customer-specific reporting. Audit RPP activity and provide reporting to operational teams. Process and monitor QC units. Attend customer meetings, hypercare/hypercell calls, and operational reviews. Serve as regional coordinator for assigned national accounts and support additional locations as required. Track EV inventory, monitor charging requirements, and ensure charging fees are accurately applied. Maintain visibility of all units from intake through completion and delivery. Support commercial operations and provide retail support when business needs require. Key Skill Requirements Customer relationship management Inventory management and reporting Fleet account coordination Quality control processing Advanced organizational and multitasking skills Strong communication and escalation management Proficiency in Smartsheet, Excel, and customer reporting systems Knowledge of EV fleet operations and charging coordination USD 20.10 - 30.10 per hour Compensation Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets #J-18808-Ljbffr Cox Automotive Canada