Ocean LCL Operations Coordinator

Job Description

ExFreight, a market-leading global digital freight forwarder and transportation solutions provider, is seeking an Ocean LCL Operations Coordinator to join our team.

The ideal candidate will have a background in international freight forwarding, with experience coordinating Less-than-Container Load (LCL) ocean shipments , and a strong commitment to providing exceptional customer service.

This is an office-based position at our company headquarters in Lake Worth, FL.

Responsibilities

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• Coordinate Ocean LCL import shipments from booking through final delivery.
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• Ensure shipments booked by customers through our online shipping platform are entered and processed correctly, including all required shipping and customs documentation.
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• Make LCL bookings with ocean carriers, co-loaders, and other service providers and coordinate timely pickups with truckers and shippers.
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• Coordinate cargo delivery to and from CFS facilities and monitor receiving, consolidation, sailing, arrival, deconsolidation, and final delivery.
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• Prepare and process ocean shipping documentation, including bills of lading, shipping instructions, and other required documents.
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• Monitor shipments throughout the transportation process and proactively provide customers with shipment status updates.
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• Work directly with customers, carriers, truckers, CFS facilities, overseas agents, and other service providers to resolve operational issues and prevent unnecessary delays.
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• Follow up on shipments to confirm cargo moves according to the booked routing and expected transit time.
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• Monitor vessel schedules, transshipments, CFS availability, and other milestones that may impact shipment delivery.
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• Review freight rates, carrier charges, CFS charges, trucking costs, and other shipment expenses for accuracy prior to invoicing customers.
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• Identify and address discrepancies involving rates, documentation, shipment status, or vendor invoices.
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• Maintain accurate shipment records and updates within ExFreight's transportation management system.
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• Build strong customer relationships through professional communication, responsiveness, and proactive shipment management.
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• Work closely with colleagues and management to ensure operational efficiency and meet or exceed customer expectations.
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Preferred Qualifications

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• High school diploma or GED equivalent.
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• Minimum 1 year of freight forwarding experience , preferably involving Ocean LCL operations.
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• Experience with ocean imports and/or exports, CFS operations, ocean carriers, co-loaders, and international shipping documentation preferred.
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• Strong understanding of international freight forwarding processes and shipment terminology.
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• Highly detail-oriented and organized with strong problem-solving skills.
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• Ability to manage multiple shipments, priorities, and deadlines in a fast-paced environment.
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• Strong written and verbal communication skills.
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• Ability to work analytically and proactively while taking accountability for personal performance.
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• Strong customer-service mindset with the ability to effectively communicate with customers, vendors, and international partners.
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Benefits

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• Medical, dental, and vision health coverage.
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• Prescription drug coverage.
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• Annual paid time off/vacation.
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• 401(k) plan with matching company contributions.
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