Operations & Program Support Analyst

Job Description and Duties Under the direction of an Administrator I, Data Analytics and Innovation Section (DAIS), the incumbent will provide analytical and technical support of increasing complexity to the Audit Division. Assignments will include assisting the division with long‑range planning, strategies, and evaluation measures. The primary functions are to act as a liaison between Audit and other business areas to provide ongoing support of the section’s models, mainframe applications, web pages, business tools, and operational processes. The incumbent will assist Data Scientists with data models and reports for their assigned business area within the Audit Division and work collaboratively with business areas, DAIS management, and Data Scientists to research, evaluate, and document available data sources. The Analyst II will utilize reporting and analytic tools available to Audit to support and enhance the business area data analytics. The incumbent will serve as a resource to areas throughout the department, including the Technology Service Division (TSD). These activities require a logical method of analysis and a high level of attention to detail. Location Sacramento (central) Position Details Job Code #: JC-517264 Position #: View phone number on click.appcast.io-XXX Working Title: Operations & Program Support Analyst Classification: ANALYST II Salary: $6,031.00 - $7,547.00 A Number of Positions: Multiple Work Location: Sacramento County Telework: In Office Job Type: Permanent, Full Time Desirable Qualifications Working knowledge of Franchise Tax Board's (FTB) Audit organization, operations, Personal Income Tax (PIT) and Business Entity (BE) tax laws, or similar experience. Ability to interpret and apply tax laws to operational models. Knowledge of FTB systems such as Taxpayer Information (TI), Business Entities Tax System (BETS), Taxpayer Folder (TPF), Case Management (CM), Tableau, or other similar systems. Knowledge of FTB enterprise modeling tools, data sources, and data structures, or similar knowledge. Knowledge of FTB Enterprise Intake process, Azure DevOps Server (ADOS), or other similar systems. Experience with application development and Software Development Life Cycle (SDLC) process. Experience with data exchange, modeling, and reports. Ability to write and review business requirements for Audit systems of work. Ability to conduct root cause analysis and communicate findings. Ability to analyze and evaluate situations, draw sound conclusions, and determine and implement an appropriate course of action. Ability to partner effectively with internal and external stakeholders, providing relevant and valuable input. Ability to work independently and in a team environment to achieve intended results. Ability to serve as a resource for audit program management on special projects requiring independent action, departmental perspective, and effective decision‑making. Ability to communicate effectively, orally and in writing, in a clear and concise manner. Ability to independently plan, prioritize, and organize assignments within tight time frames or competing deadlines. Ability to creatively develop alternatives and recommend innovative solutions using strong analytical and research skills. Strong interpersonal skills and the ability to work effectively both independently and in a team environment on various projects and special assignments. Strong organizational skills, including the ability to multitask and adapt to changing priorities. Ability to effectively present ideas and information, both verbally and in writing. Ability to maintain a positive attitude and good work ethic. Proficient in Microsoft Office (Word, Excel, SharePoint, PowerPoint, Visio, etc.) and Adobe Acrobat Professional. EEO Contact EEO Office View phone number on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) Contact Information Human Resources Contact: Classification & Hiring View phone number on click.appcast.io Hiring Unit Contact: Allister Theonard View phone number on click.appcast.io View email address on click.appcast.io Final Filing Date: 7/7/2026 #J-18808-Ljbffr California Franchise Tax Board