Operations Manager

Job Description

Job Description

Why DelRicht Research?

Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has opportunities for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you!

Who We Are

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.

DelRicht Research has been recognized as a Top Workplace in 2023, 2024, and 2025! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Operations Manager's Main Objective

In this role you will be responsible for the day to day management of a new clinical research site, including site operations, patient visits, and early-stage growth. We are a multi-unit clinical research site network.

The Operations Manager will maintain all activities related to the conduct of clinical trials at the site including but not limited to:

• Lead by example in delivering warm, excellent care to every patient at every visit.
• Ensure patient visits are conducted with 100% protocol adherence accurately, efficiently, and on time.
• Operate independently in a new site environment, helping establish workflows and day-to-day routines before the site is fully ramped.
• Step directly into patient-facing responsibilities, including Clinical Research Coordinator-level work as needed while the site grows.
• Build the foundation for future team growth by helping create a strong operational base for additional hires as volume increases.
• Maintain strict compliance with study protocols, site procedures, and quality standards at all times.
• Partner with physicians and other site stakeholders to keep study activities organized, timely, and well communicated.
• Solve problems proactively and adapt quickly in a start-up environment where priorities and study mix may evolve.
• Support communication with sponsors, monitors, and other external partners regarding site readiness, visits, and study conduct.
• Help grow the site responsibly with an ownership mindset around efficiency, productivity, and operational performance.
• Learn and prepare for new clinical research studies as they are awarded to the site.
• Travel for training and site support as needed, especially during the initial onboarding and pre-launch period to gain hands-on experience in established DelRicht locations.

The Right Candidate Will

• Be self motivated! Energetic! Positive!
• Focus on providing exceptional patient care and creating memorable experiences
• Make sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals
• Believe in high quality and have a high standard of compliance to our study protocols
• Be remarkably organized
• Be skilled at problem solving, planning and being proactive
• Accept ownership of tasks from inception through completion and assume responsibility for personal success

Skills Needed to Win

• Required: 3 years of supervisory or managerial experience
• Required: Demonstrated experience overseeing operations across a clinical or business site
• Required: 5+ years of professional working experience
• Required: The ability to help drive teams while also routinely contributing to patient visits
• Preferred: B.S or B.A from any accredited University
• Coffee drinkers preferred. Tea drinkers accepted.

The Company Culture You Will Be Part Of

DelRicht Research's Core Values: Production, Humility, Consistency

Production:

We deliver on our promises

We have a bias towards action: we value independent problem solving

We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company

Humility:

We support each other relentlessly

We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a can do attitude

We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us

Coachable: we all love to learn, we are willing to be taught and will adapt quickly

Consistency:

We always are able to execute: we get it right the first time and promote touch it once accuracy

We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done

We are calm under pressure: we can maintain stable performance when under heavy pressure or stress

Perks and Benefits

Our team comes first so here are some of the perks and benefits at DelRicht Research:

Medical, Dental and Vision Insurance

Short Term Disability, Long Term Disability, and Life Insurance

Generous Paid Time Off that builds throughout your career with the company

Even though we are in healthcare, we do not work nights, weekends or 12 hour shifts (yes, nurses love us!)

401K (includes discretionary match/profit sharing)

Exceptional quarterly bonus plan that clearly outlines your bonus potential per quarter and gives managers the visibility and control to maximize earnings by hitting team goals

Job Type: Full-time 40+ hrs

Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!

Website: Patient Testimonials: Meet some of the team:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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