Housekeeping - Overnight Houseman

Job Description

Job Description

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Create the experience before the guest has even arrived. As a Overnight Houseperson, the organizational support you provide to the Housekeeping team will ensure our guest rooms are well equipped and that our guests Feel Welcome from the minute they step into their room.

You will assist with the cleanliness and overall presentation of the public areas and assist Housekeepers in the cleaning and stocking of all guest rooms and maintenance of guest floor storage areas. Deliver and collect items from guest rooms as requested.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Establish and maintain effective working relationships with co-workers and supervisors
• Manage the movement of products/equipment/materials in and/or out of main housekeeping supply rooms
• Stocking of carts and closets with linens, general supplies and guest supplies essential to the cleaning and servicing of the guest rooms.
• Collection, removal and disposal of trash and dirty linens from checked out rooms as well as trash from public area of section you are in charge.
• Cleanliness of outside windows, hallways, stairs, balconies and railings, trash rooms, elevator landings, ice machine rooms, storage areas and closets.
• Delivering and retrieving items to and from the guest rooms.
• Supplying arrival room with bathrobes.
• Assisting Supervisor in completion of special requests or misc. projects               
• Clean and keep orderly, all assigned public areas
• Complete tasks in a timely manner with minimal supervision.
• Sign in and out master keys, radios/mobile electronics daily
• Be familiar with Hotel’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction
• Return and properly tag all lost and found articles in the Housekeeping Office
• Follow all departmental policies and procedures and service standards
• Report necessary maintenance items
• Adhere to local and externally relevant health and safety laws and policies
• Familiarity with Safety Data Sheets (SDS)
• Follow all safety and sanitation policies
• Other duties as assigned

What is in it for you:

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Hourly Rate: $33.75 (Break-In Rate applicable for New Hires as per CBA)
• Schedule based on Seniority and Business Needs

Your experience and skills include:

• Must be willing to work overnight
• Ability to follow instruction, work with others and work independently
• Ability to communicate fluently with our guests
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Previous Customer Service experience an asset
• Previous Cleaning or janitorial experience an asset
• Strong interpersonal and problem solving abilities
• Integrity and works well when Supervisors are not present
• Ability to manage own time efficiently
• Ability to safely handle heavy equipment and machinery
• Able to work safely with a variety of cleaning supplies
• Able to use basic cleaning equipment
• Familiarity with Safety Data Sheets (SDS)
• Highly responsible and reliable
• Spoken and written English

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.