Senior ServiceNow Developer

Senior ServiceNow Developer

Location: Atlanta, GA (Remote) Type: Contract Duration: 6+ Months

The Client is seeking a Senior ServiceNow Developer to design, develop, test, modify, and support enterprise ServiceNow applications and platform capabilities. The candidate will serve as a senior technical contributor responsible for delivering scalable, secure, maintainable, and upgrade-safe solutions aligned with institutional priorities. The ideal candidate will have extensive hands-on ServiceNow development experience, strong expertise in App Engine Studio, scoped applications, platform APIs, server-side scripting, integrations, automation, and user experience configuration.

The candidate will collaborate with product owners, service managers, and cross-functional technical teams to translate business requirements into technical solutions, maintain platform standards, troubleshoot production issues, and support platform upgrades. This position also requires technical leadership, code review capabilities, mentorship, and adherence to platform governance and security best practices.

Key Responsibilities

• Design, develop, test, modify, and deploy ServiceNow applications and enhancements across multiple environments.
• Build upgrade-safe, scalable, and maintainable custom applications using App Engine Studio, scoped applications, and platform APIs.
• Partner with product owners and stakeholders to translate business requirements into effective technical solutions.
• Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
• Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.
• Develop and maintain server-side scripts, including Script Includes, Business Rules, and Scripted REST APIs.
• Use GlideRecord, query optimization, and transactional logic to improve application performance and reliability.
• Configure and maintain Flow Designer workflows, reusable actions, subflows, and orchestration patterns.
• Design and maintain access controls, role hierarchies, and security configurations in accordance with platform standards.
• Maintain and enhance existing ServiceNow applications, focusing on stability, performance, security, and upgrade compatibility.
• Apply platform governance standards, naming conventions, access controls, and architectural best practices.
• Review and approve development work to ensure compliance with coding standards, platform governance, and security requirements.
• Support ServiceNow platform upgrades and resolve development-related issues introduced by new releases.
• Troubleshoot production issues and implement long-term corrective solutions.
• Contribute to technical documentation, architectural decisions, implementation guidance, and operational runbooks.
• Participate in sprint planning, backlog refinement, change reviews, and release governance processes.
• Collaborate with cross-functional teams to deliver technical solutions within Agile or sprint-based delivery models.
• Provide technical guidance and mentorship to mid-level developers and delegated developers.
• Promote consistent development practices through code reviews, technical guidance, and knowledge sharing.
• Support Platform Analytics capabilities, including indicators, breakdowns, and dashboards, as needed.

Required Skills and Qualifications

• Minimum of 5 years of hands-on ServiceNow development experience in enterprise or large-scale environments.
• Minimum of 3 years of experience building and supporting custom applications using App Engine Studio.
• Minimum of 3 years of experience developing upgrade-safe applications using scoped applications and platform APIs.
• Minimum of 3 years of experience configuring Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
• Minimum of 3 years of experience implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns, where applicable.
• Minimum of 3 years of experience applying platform guardrails, naming conventions, access controls, and architectural best practices.
• Minimum of 3 years of experience working in Agile or sprint-based delivery environments, including sprint planning, backlog refinement, and change review processes.
• Minimum of 3 years of experience providing technical guidance, reviewing code, and promoting development standards among other developers.
• Strong knowledge of server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs.
• Advanced proficiency with GlideRecord, query optimization, and transactional logic.
• Experience with Flow Designer, reusable actions, subflows, and orchestration patterns.
• Solid understanding of Access Control Lists (ACLs), role hierarchies, and access evaluation order.
• Experience designing and supporting Configurable Workspace and UI Builder-based experiences.
• Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards.
• Experience with REST-based integrations and JSON data exchange.
• Strong technical documentation skills, including technical design notes, implementation guidance, and operational documentation.
• Ability to translate business requirements into scalable, secure, and maintainable technical solutions.
• Strong analytical, troubleshooting, problem-solving, and communication skills.
• Ability to collaborate effectively with product owners, stakeholders, and cross-functional technical teams.
• Ability to mentor developers and ensure compliance with established platform development standards.
• Self-motivated, detail-oriented, and committed to maintaining platform stability, security, and long-term maintainability.

Preferred Qualifications

• Education: Bachelor's degree or higher in Information Technology, Computer Science, or a related field.
• Certifications:
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL® 4 Foundation or equivalent IT Service Management (ITSM) experience.