Customer Service Representative / File Clerk

Nielsen Dodge is seeking a friendly, organized, and detail-oriented Customer Service Representative / File Clerk to join our growing dealership team. This position plays an important role in maintaining customer satisfaction and supporting daily dealership operations.

Responsibilities

• Conduct follow-up phone calls with customers after sales and service visits to ensure satisfaction and address any concerns.
• Maintain and organize dealership files, including invoices, repair orders, and other important records.
• Accurately file, retrieve, and manage paperwork in both physical and digital formats.
• Assist with customer inquiries and provide exceptional customer service.
• Perform data entry and administrative support tasks as needed.
• Help maintain an organized office environment.
• Complete additional clerical and administrative duties assigned by management.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and data entry experience.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional attitude and dependable work ethic.
• Previous office, clerical, customer service, or dealership experience is a plus, but not required.

What We Offer

• FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
• Employee discount plans on vehicle purchases and services
• Health, dental, and vision insurance
• Life insurance
• 401(k) retirement plan
• Paid vacation and sick leave

If you enjoy helping customers, staying organized, and working as part of a team, we'd love to hear from you. Apply today and become part of a dealership that values its employees and provides opportunities for growth and development.