Sr Coordinator

Dedicated Customer Service Representative

Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 80 years is currently seeking a Dedicated Customer Service Representative for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training to provide continuous skill and internal career enhancement based on performance and work ethic.

Job Details & Responsibilities:

• Build and strengthen relationships
• Provide a personalized customer experience
• Echo the message and tone of Sales, to maintain consistency with the customer
• Pro-active account monitoring and reporting
• In-depth analysis of customer concerns provided in a timely and effective manner
• End-to-end ownership, providing root cause analysis - driving resolution
• Communication to Sales on account health
• Communication to Sales supporting opportunities for growth
• Scorecard review/analysis (Where Applicable)

The ideal candidate will possess the following:

• 2-3 years of LTL Customer Service experience
• Strong leadership qualities
• Excellent written and verbal communication skills
• Associate's Degree in a business related field is preferred, but is not required
• Excellent attendance and the ability to work the same shift each day
• Problem solving ability
• Strong attention to detail and sense of urgency
• Ability to maintain a professional demeanor
• Experience with Microsoft office (Outlook) and Excel, and willingness to learn company specific systems
• Base EDI knowledge is preferred, but not required
• Upbeat personality/positive outlook