HR Advisor

HR Advisor

Required Skills & Experience: Bachelor's degree required in Business Administration, Business Management and/or Human Resources.

2+ years of customer service experience required.

Critical thinking & analytical skills.

Excellent customer service skills.

Nice to Have Skills & Experience: Certifications in PHR/SPHR preferred.

1+ years of HR experience preferred.

Bilingual preferred.

Job Description: This position is a key role on the team within the Shared Services Department, working with associates and managers to guide them through their questions and concerns regarding their employment relationship with the organization. This role is the first point of contact for an associate or manager who has general human resources questions, such as payroll, benefits, paid time off, leaves of absence, accommodations, safety, and health. The role exists to support and help our associates as they navigate through the many programs, policies, and benefits the company has to support them. The HR Advisor will provide a high level of customer service to our associates and managers. This requires the ability to quickly assess the nature of the associate's inquiry and respond accordingly. The HR Advisor will strive to resolve concerns and answer questions during the first call, obtain critical information, and document appropriately in the Case Management system. If the call is about a complicated or complex question, then the HR Advisor will coordinate with the proper departments to ensure the associate or manager is supported.

Major Responsibilities:

• Provide first point of contact to incoming phone calls, emails and service requests using resources to answer general questions about all Human Resource related inquiries.
• Educate associates on company practices and tools to encourage employees to resolve future issues on their own.
• Own front-end case management process: including opening cases, managing escalation, and transferring the case if it needs to be escalated to another department or supervisor.
• Prepare HR forms related to employment verification, court order mandated insurance, state disability forms, and perform basic regularly scheduled HR processing tasks as assigned.
• Regularly attend and participate in meetings and training with a focus on increasing one's knowledge base and efficiency.
• Complete basic regularly scheduled HR processing tasks as assigned and necessary.
• Other projects as assigned by supervisor.