ECommerce Administrator

ECommerce Administrator

Ashland Office - Ashland, VA 23005

Overview

Salary Range $40,000.00 - $45,000.00 Position Type Full Time Job Shift Day

ECommerce Administrator

POSITION SUMMARY

Primary role is to maintain all ecommerce ordering site functionality, user set up, maintenance on existing users, site catalogs

POSITION EXPECTATIONS

• Handles all credit card processing and electronic invoicing to our customers.
• Pass on any feedback or suggestions by end users to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Provides additional Help Desk support when needed.
• Ability to work evening shift and flexible schedule when needed.
• Maintains customer and end user confidence and protects the company by keeping information confidential.
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations.
• Flexible schedule as work may require after business hours and weekends.
• Other duties and departmental projects as assigned.

SUPERVISORY RESPONSIBILITIES – No supervisory responsibilities

Qualifications

MINIMUM QUALIFICATIONS & SKILLS

• Strong computer skills and the ability to troubleshoot and diagnose problems.
• Familiarity with both PC and Mac hardware and operating systems.
• Working level of experience with various business productivity applications such as Microsoft Office, Office365, Internet Browsers and Microsoft Operating Systems.
• Knowledge and maintenance of printers and ability to manage print servers.
• Experience with network repairs and analysis.
• Education in computer repairs and how to troubleshoot problems.
• Experience with Active Directory, DHCP, DNS, server roles and services.
• Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools.
• Previous experience in digital marketing or market place management, not required but a plus

Education, Certifications and/or Licenses:

• High School Diploma or GED required.
• Minimum of 2years technical education – Associates Degree required.
• Education in Computer Repairs and how to Troubleshoot Problems (some jobs may require a degree from a university or technical school).

Experience:

• 2+ years of experience working in a Help Desk environment.
• 2+ years administration of Microsoft O365 business applications in a Help Desk environment.
• 1yr+ Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools
• 1yr+ Network management/maintenance experience with switches, routers, firewalls, running Ethernet cables

Knowledge/Skills:

• Good Customer Service Skills, ability to communicate effectively to help customers and end users fix their issues and feel satisfied with the experience.
• Writing and Editing Skills to aid in writing and updating manuals.
• Excellent presentation, listening, verbal, and written communication skills.
• Able work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done
• Manage and organize time to meet objectives and deadlines
• Lives and leads by TSR's values and serves as an example of the best we want to see in our team.
• Able to interact professionally with customers, vendor partners, and fellow employees
• Highly motivated to learn and grow - self-directed and proactive
• Reliable and responsive
• Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing
• Possess a positive attitude and sense of humor
• Innovative mindset – demonstrate flexibility and problem-solving skills when met with challenges

PHYSICAL DEMANDS

While performing the duties of this job, the associate may be required to do the following:

• Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one worksite to another.
• Adjusting or moving objects up to 75 pounds in all directions
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands and/or fingers
• Assessing the accuracy, neatness and thoroughness of the work assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORKING CONDITIONS AND ENVIRONMENT

• This is an office based environment and at times there will be exposure to the warehouses in our locations.