Experienced Service Advisor

SUBURBAN FORD OF ROMEO

Suburban Ford of Romeo is looking for a battle-tested Service Advisor who thrives in a fast-paced, high-volume environment and knows how to turn service lanes into profit while keeping customers loyal for life.

WHAT YOU WILL OWN IN THIS ROLE

As a Service Advisor, you are the quarterback of the service drive. You will initiate automotive services and repairs by:

• Diagnosing vehicle performance concerns and service requests quickly and accurately
• Verifying warranty and service contract coverage without hesitation
• Developing clear, confident estimates for labor, parts, and materials
• Writing repair orders, securing approvals, and entering ROs into the service system
• Acting as the single point of contact between customer and technicianno dropped balls
• Ensuring technicians fully understand customer concerns and customers clearly understand recommended repairs
• Communicating additional services identified through inspectionsprofessionally and persuasively
• Administering manufacturer warranty repairs correctly and efficiently
• Keeping customers informed on completion times, costs, and service specials
• Maintaining accurate customer records and protecting CSI at all times

This role demands confidence, urgency, and accountability.

WHAT WE EXPECT FROM YOU

• Previous Service Advisor experience (strongly preferred)
• Prior automotive technician experience is a major plus
• A team-first mentality with a relentless focus on customer satisfaction
• Solid mechanical understanding of modern vehicles
• Ability to communicate clearly, confidently, and consistently
• Valid driver's license and acceptable driving record

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.