Client Manager

Job Description

About Genero

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Genero is a creative production platform that connects brands with a global network of independent creative businesses, professional creatives and social creators. Our creative delivery system combines tech, talent and service to help in-house marketing teams and brands produce social and digital content at scale.

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We’re a global, founder-led business with offices in New York, London, São Paulo, Singapore, Sydney and Melbourne. Our clients include Meta, P&G, AB InBev, Pinterest, L’Oréal, Google and Canva. 

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We’re on an ambitious growth trajectory in North America and this is a fantastic opportunity to grow and expand your remit in a company operating at the intersection of creativity, technology and media.

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Client Manager - North America

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Create world-class content for leading global brands.

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Based in NYC, you’ll manage some of our most important client relationships and projects across North America. As a Client Manager, you’ll work on high-impact content and creative programs from briefing through to final delivery - ensuring creative excellence, fast turnarounds and seamless production.

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You’ll play an important role within our NA team and collaborate closely with our broader global network. You’ll work with leading clients including Meta,, Google, Procter & Gamble, Pinterest, and L’Oreal, delivering best-practice content built for today’s digital platforms.

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This is a hybrid role, working remotely with regular in-person time with the rest of our NY-based team.

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What You'll Do:

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• Work on large-scale content programs and partnerships, ensuring we deliver impactful work that performs
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• Build strong client relationships as a trusted day-to-day partner
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• Manage day-to-day creative and production workflows, including oversight of budgets, timelines and quality to exceed client expectations
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• Manage the process with social creators, from discovery, contracting and coordination to briefing and delivery
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• Collaborate with our creator network to elevate creative ideas and execution for our brands
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• Guide clients in shortlisting creative responses and selecting the right partners to bring ideas to life
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• Contribute ideas to improve our platform, tools and processes for clients and creators
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What You'll Bring:

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• Bachelor’s degree or equivalent practical experience
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• 3-5 years’ experience in a marketing, creative or production role within an agency, brand or media environment
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• Experience in managing creator content programs, including collaborating directly with social creators across the end-to-end creative process
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• Proven ability to deliver results with a client service mindset
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• Exceptional problem-solving, communication and people leadership skills
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• Ability to manage multiple projects and clients simultaneously
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• Solid understanding of social and digital content best practice across platforms like TikTok, YouTube, Instagram, Facebook and Pinterest
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