Scheduling Manager - Gastroenterology

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Summary
Digestive & Liver Disease Consultants (DLDC) is seeking an experienced Scheduling Manager – Gastroenterology to oversee back-office scheduling and patient access operations. The ideal candidate will have extensive experience in a high-volume private medical practice, strong gastroenterology experience, and hands-on expertise with eClinicalWorks (ECW) . This position requires someone who can independently manage scheduling workflows, referrals, provider schedules, staff performance, and digital patient access while continuously improving operational efficiency.

Roles & Responsibilities

• Oversee daily back-office scheduling operations and ensure timely completion of scheduling activities.
• Manage high-volume patient scheduling through telephone, web scheduling, Healow Patient Portal, and other digital appointment channels.
• Oversee incoming patient calls, scheduling inquiries, portal messages, and appointment requests.
• Manage referral workflows, patient outreach, follow-ups, and timely conversion of referrals into scheduled appointments.
• Maintain physician and nurse practitioner scheduling templates, including template changes, blocked schedules, provider time off, and patient rescheduling.
• Optimize provider schedules by monitoring cancellations, no-shows, open appointment slots, and scheduling backlogs.
• Verify insurance eligibility and benefits and identify issues that may affect appointments or procedures.
• Provide patient estimates and coordinate applicable patient collections.
• Coordinate post-hospital follow-up appointments and obtain required hospital documentation.
• Maintain physician call schedules and coordinate with the answering service.
• Manage daily scheduling/front-office staffing coverage based on patient volume, provider schedules, and staff availability.
• Maintain staff time-off calendars and review employee timecards as needed.
• Train, supervise, and support scheduling and front-desk staff on ECW workflows, scheduling processes, and patient service standards.
• Monitor staff productivity, referral and scheduling queues, unresolved patient requests, and workflow completion.
• Reconcile daily front-desk cash batches, prepare deposits, and process applicable credit-card voids and adjustments in ECW.
• Identify workflow gaps and implement improvements to scheduling, referral management, and patient access processes.
• Effectively utilize digital health and patient-access tools, including online scheduling, patient portals, automated patient communication, and digital appointment workflows.
• Provide hands-on scheduling support when necessary to maintain efficient operations.

Qualifications

• 8–10 years of experience working in a private medical practice required.
• Gastroenterology experience required.
• Strong hands-on eClinicalWorks (ECW) experience required.
• Strong experience with physician scheduling, referrals, patient access, and back-office workflows.
• Experience working in a high-volume, multi-provider medical practice preferred.
• Supervisory, lead, or management experience strongly preferred.
• Strong understanding of digital health and digital patient-access workflows , including online appointment scheduling, patient portals, automated communication, and digital patient engagement.
• Ability to evaluate existing workflows, identify inefficiencies, and implement process improvements.
• Strong leadership, accountability, organizational, and problem-solving skills.
• Ability to independently manage priorities and adapt to changing operational needs in a fast-paced medical practice.