Administrative/Marketing Operations

Job Description

Job Description

Office Administrator / Marketing & Sales Coordinator

Location: Genesee county
Job Type: Full-Time
Pay: Competitive base pay + performance bonuses (based on experience)

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Job Description

We are seeking a highly organized and motivated Office Administrator with Marketing and Sales experience to support daily operations and help grow new business opportunities. This role blends administrative support, customer service, marketing outreach, and relationship-based sales. The ideal candidate is detail-oriented, confident communicating with potential clients, and comfortable working both in the office and in the field building professional relationships.

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Key Responsibilities
• Coordinate with contractors, insurance adjusters, and clients to ensure estimates and claims are processed accurately and efficiently.
• Answer inbound phone calls, emails, and customer inquiries in a professional and timely manner.
• Maintain strong client, vendor, and referral partner relationships.
• Resolve customer questions and issues while delivering exceptional customer service.
• Organize and maintain digital and paper files, contracts, and project documentation.
• Schedule meetings, appointments, inspections, and job timelines.
• Support daily office operations, including supplies, records, and workflow coordination.
• Conduct marketing outreach, follow-ups, and networking to generate new business leads.
• Represent the company professionally during in-person meetings and networking visits.
• Assist management with administrative tasks, reporting, and correspondence.
• Support special projects and additional duties as assigned.

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Required Skills & Qualifications
• Experience in sales, marketing, business development, or networking.
• Administrative or office support experience.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong time management and follow-through.
• Ability to work independently and as part of a team.

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Preferred Qualifications
• Construction, restoration, or insurance industry experience.
• Experience working with estimates, claims, or contractors.
• Background in customer service, inside sales, or account coordination.

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Work Environment
• Fast-paced office with regular client interaction and l networking/outreach.