Senior Director, Technical Program Management - AI

Role Description

This TPM will lead a complex, cross-organizational initiative to transition our engineering environment into its next major evolution: a sophisticated, AI-driven, and self-optimizing ecosystem anchored by robust telemetry and evaluation. You will orchestrate the strategy and execution required to achieve a destination state where data seamlessly drives system-wide experimentation, automated workflows, and holistic operational visibility. This program will transform raw metrics into a proactive AI intelligence layer for measuring impact and accelerating software delivery.

Our TPM Sr. Directors have:

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout the delivery life-cycle.
• Experience building and leading a world-class team of technical program managers with a mission to power real-time, intelligent experiences for our customers and associates.
• Lead technology-focused discussions with senior leadership by providing valuable insights and recommendations that guide technology-based decisions.
• Exceptional communication and collaboration skills.
• Excellent problem-solving and influencing skills.
• A quantitative approach to problem solving and a collaborative implementer of holistic solutions; a systems thinker.
• Experienced TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice.
• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives.
• Deep focus on execution, follow-through, accountability, and results.
• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
• Highly tuned emotional intelligence, good listener, and deep-seated empathy for teams and partners.

Qualifications

• Bachelor's Degree.
• At least 9 years of experience managing technical programs.

Requirements

• 9+ years of experience designing and building data-intensive solutions using distributed computing.
• 5+ years of experience in building distributed systems & highly available services using cloud computing services/architecture - preferably using AWS.
• 5+ years of building & leading experienced TPM teams.
• 5+ years of experience building highly scalable mobile products & platforms.
• 5+ years of experience with Agile delivery.
• 5+ years of experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact.
• Experience in building systems & solutions within a highly regulated environment.
• Bachelor's degree in a related technical field (Computer Science, Software Engineering).
• MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).