Remote Italian-Speaking AI Customer Care Associate

BrightClaim

Genpact is seeking a Sr. Associate - Customer Care - Non - Voice to handle customer inquiries via email, chat, and social media, ensuring accurate, timely responses and effective issue resolution. You will log tickets in CRM, follow SOPs, and collaborate with cross-functional teams to maintain high CSAT and FCR metrics. Ideal candidates will have a Bachelor’s degree in business, communications, hospitality, IT, or marketing and hands-on experience with Zendesk, Freshdesk, or Salesforce. #J-18808-Ljbffr

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Vacancy posted 5 days ago

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