Invoicing & Billing Specialist — Customer Care

About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview The Billing Specialist's primary functions are to create invoices, statements and credits for our customers. Billing Specialists also work directly with customers on questions and dispute resolution. Responsibilities Billing Specialist duties include and are not limited to the following duties and qualifications: Create weekly/monthly invoices including various pass-through billing Research/resolve credit memo inquiries Coordinate/collaborate w/ both internal & external customers to research & resolve billing/invoicing issues. Tasks performed using manual/paper processes & electronic processes The ability to multitask efficiently w/ various tools/programs Focus & regain focus after interruptions Work independently & on a team w/ minimal guidance The ability to think out of the box & apply processes efficiently Support high profile new customers approved special handling manual monthly billing requests & provide world class customer service & follow up. Diffuse and manage escalated inquiries - ownership Learn new processes such as custom invoice uploads, document and train team members Qualifications High school diploma or equivalent Good working knowledge of accounting principles Strong problem solving and analytical skills Good organizational, written and verbal communication skills Strong interpersonal skills Ability to work individually and within a team effectively Exceptional Customer Service and follow up skills for both internal and external customers Strong data entry skills with attention to detail Good computer skills (Outlook,Word and Excel - Pivots and V lookups, formulas) Ability to navigate multiple programs and multitask with interruptions Entry level for more complex support and administrative functions. Applies generally straightforward methods or procedures. Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience. Is expected to work through typical or moderately complex problems but may require occasional guidance or direction. May require specialized skills in administrative or technical fields What Do We Offer In exchange for your expertise, HireRight offers an excellent employee benefit package which includes: Medical Dental Vision Paid Life/AD&D Insurance Voluntary Life Insurance Short- & Long-Term Disability Flexible Spending Accounts 401K Generous Vacation and Sick Program 10 Paid Holidays Education Assistance Program Business Casual Attire Generous Referral Program Employee Discounts and Rewards And much more! All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee. #J-18808-Ljbffr HireRight