Administration Assistant

Cramlington Manor Walks Administration Assistant Band 2 Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion. With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country. As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups. Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team. Job Overview An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Secretarial Team within Diabetes Centre as a Band 2 Administration Assistant. Post holder will be required to provide an efficient administrative service to the clinicians and their teams. The successful candidate will work within a team of secretarial staff, but also have the ability to work independently. They will be required to follow Policies and Procedures. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work. Main duties of the job This role involves working closely with patients, medical and nursing staff. Post holders will be required to provide an efficient administrative service. The Role Will Include Keeping typing up to date for the clinical team Opening and distributing post Making ad‑hoc appointments Ad‑hoc admin duties as requested by the clinical team Talking to patients over the telephone and ensuring their queries are dealt with efficiently Working for our organisation As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. With around 2 million contacts with patients every year, we deliver care from: Royal Victoria Infirmary (RVI) Freeman Hospital Newcastle Dental Hospital Cramlington Manor Walks Urgent treatment centres Newcastle Fertility Centre Northern Centre for Cancer Care, North Cumbria Northern Genetics Service These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Detailed Job Description And Main Responsibilities To support the provision of an efficient admin and clerical service within the operational services department. To ensure patient documents are prepared, updated and available a timely manner. Provide information to patients, relatives and staff. Deal with telephone enquires promptly. To ensure that data input is amended as necessary Person specification Qualifications & Education Essential criteria Good standard of English, grammar, punctuation and spelling at GCSE or equivalent level Desirable criteria ECDL computer qualification Knowledge & Experience Desirable criteria Previous experience working within the NHS Knowledge of the eRecord System Skills & Abilities Essential criteria Good communication and interpersonal skills Effective organisation and time management skills Keyboard skills IT skills Important note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay. Candidates who are shortlisted for interview will be contacted by e‑mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful. Employer certification / accreditation badges Documents to download JD&PS (PDF, 166.3KB) Newcastle Staff Benefits (PDF, 274.4KB) Behaviour and Civility Charter (PDF, 93.8KB) Name Emily Wallace Job title Administration Manager Email address View email address on click.appcast.io Telephone number 0191 244 8346 #J-18808-Ljbffr Freeman Hospital