Employee Benefits Client Service Representative

Employee Benefits Client Service Representative Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being. In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries resolving issues as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together! Your role will involve wearing many hats, including: Manage Employee Benefit Enrollments: Accurately process new enrollments, changes, and terminations within required timelines. Enrollment Verification & Follow-Up: Confirm enrollments are successfully transmitted to insurance carriers using multiple system platforms. Employee Benefits Support: Respond to employee benefit questions during open enrollment and throughout the year, including ID card requests and coverage inquiries, with a standard turnaround of 2448 hours. Carrier & COBRA Coordination: Serve as a point of contact between employees, COBRA participants, and insurance carriers to resolve claims, eligibility, and service issues. Inbox & Case Management: Monitor the benefits advocacy inbox, track requests, and document all actions accurately in internal systems. Client Service Excellence: Provide professional, responsive, and solution-oriented support to both internal teams and external clients. Open Enrollment Communications: Assist with the creation and distribution of clear, accurate employee communications, including Open Enrollment materials and benefit guides. At Wilshire Benefits Group, we offer a robust and competitive benefits package and an award-winning work environment. We believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. Our ideal candidate will bring the following skills and abilities to the role: Experience in Employee Benefits: At least 1 year of hands-on experience working with employee health insurance benefits or benefits administration. Customer Service Excellence: Demonstrated commitment to providing high-quality, professional service to employees, clients, or plan participants. Accuracy & Data Management: Strong data entry skills with a proven ability to work accurately with detailed, sensitive information. Client Support Experience: Prior experience responding to employee or client inquiries via email or ticketing systems while meeting service-level expectations. Organization & Follow-Through: Ability to consistently track requests, document actions in internal systems, and manage multiple priorities effectively. Independent & Team-Based Work: Comfortable working independently while also collaborating with a team to meet varying client needs. Written Communication Skills: Ability to create, edit, and proofread professional documents and communications. Technology Proficiency: Proficient in Microsoft Word, Excel, and PowerPoint; experience with Adobe products preferred. Onsite Availability: Willing and able to work onsite as required. Education: Bachelor's degree preferred or equivalent relevant experience. Licensing (Preferred): Active Life and Health insurance license is a plus. Benefits Systems Experience (Preferred): Familiarity with Employee Navigator or similar benefits administration platforms strongly valued. Design Tools (Nice to Have): Experience with Microsoft Publisher or similar desktop publishing is helpful but not required.