Field Operations Analyst

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

A skilled IT support technician who delivers friendly, solution‑focused assistance while maintaining enterprise network and hardware systems. This role leads small projects, supports cross‑functional teams, coaches new technicians, and ensures accurate documentation and asset management. Success requires strong communication, a positive attitude, and a commitment to continuous learning—along with the flexibility to work seasonal schedules and perform occasional physical tasks. 

Job Specifications:

• Starting Wage: $58,461.98 - $79,294.00
• Employment Type: Year Round  
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age  
• Housing Availability: No

Job Responsibilities:

Maintain a positive attitude while solving IT challenges, enjoying the benefits of working for a ski company and having fun in a manner that encourages coworkers to do the same.

Lead and execute small projects, collaborating with team members across the enterprise. Receive training to provide advanced support in network systems and all aspects of IT. Coach new technicians and aid in developing standards for technology support. Demonstrate ownership of enterprise technology environment by maintaining asset inventory, conducting preventative maintenance, and ensuring accuracy of documentation. Apply standard principles, concepts, and techniques toward the identification and resolution of user and hardware problems. Strive for continual improvement and growth by actively participating in company and IT-specific training. Suggest and support implementation of new ideas for improving user support and the guest experience.

Job Requirements:

• Positive, enthusiastic, and friendly.
• Solution-oriented with desire to learn new skills.
• In-depth knowledge of the support needs within an enterprise environment, with a focus on
• network systems.
• Able to facilitate communication across multiple stakeholders.
• Ability to lead cross-functional teams, manage deadlines, and track against project milestones.
• Ability to sit and stand for long periods of time.
• Some physical lifting required with assistance if needed.
• Able to work a schedule that includes weekends and holidays during in-season months.
• High School Diploma or equivalent.
• Some college and certifications preferred.
• Valid US driver’s license.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 514971
Reference Date: 05/24/2026
Job Code Function: IT Support