Operations Supervisor

Now Hiring: Operations Supervisor

Chicago, IL Monday–Friday, 1st Shift

$90,000–$100,000 + Excellent Benefits

Travel to customer sites as needed

Seeking an experienced Operations Supervisor to lead day-to-day operations of our commercial calibration and repair laboratory in Phoenix. This is a leadership role for a technically strong, results-driven professional who thrives in a fast-paced, highly regulated environment.

?? What You'll Do

As the Operations Supervisor, you will be responsible for managing laboratory operations while ensuring customer satisfaction, operational excellence, and financial performance.

Key responsibilities include:

• Lead by example and embody company's Mission in Service
• Manage daily operations of the calibration and repair laboratory
• Own P&L responsibility , managing budgets and variable expenses
• Oversee technical and administrative staff, including supervisors and non-exempt employees
• Drive operational efficiencies to reduce costs and improve service performance
• Maintain and expand laboratory accreditations and scope (ISO/IEC 17025, UKAS, KEMA)
• Resolve complex technical issues related to TMDE
• Maximize utilization of laboratory assets and recommend capital acquisitions
• Collaborate with customers, sales teams, and corporate leadership
• Support Regional Director/VP on key initiatives and strategic projects

?? What We're Looking For

• 10+ years of experience in the Calibration & Repair industry
• Strong technical background in:
• Physical Dimensional
• RF/Microwave
• General Test Equipment Calibration
• PMEL or equivalent technical training highly preferred
• 2+ years in a supervisory or section lead role
• Proven experience managing a technical service organization
• Strong leadership, communication, and team-development skills
• Proficient in MS Office applications
• Ability to motivate teams and drive results independently

?? Compensation & Benefits

? Competitive salary: $90k–$100k

? Employer-paid medical, dental, vision, disability & life insurance

? Retirement plan

? Employee-funded pre-tax health options

? Tuition reimbursement

? PTO, sick leave, and paid holidays

?? About Company

Leading provider of calibration and software services for test and measurement instruments used by technology-driven organizations worldwide. We are committed to quality, innovation, and exceptional customer service.