Strategic Workforce Planning & Scheduling Analyst
Jobtailor
Jobtailor in New Hampshire is seeking a Workforce Scheduler for our contact center to produce weekly schedules and conduct thorough analysis of scheduling metrics across multiple teams. You will evaluate forecast variances, service levels, AHT targets, and staffing needs to ensure optimal operations. Collaborate with the WFM Supervisor and Director to implement scheduling strategies aimed at meeting call forecasting and service level targets, while handling vacations, meetings, and real-time #J-18808-Ljbffr Jobtailor
Vacancy posted 1 day ago
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