Strategic Account Director

Strategic Account Director

Under the direction of senior leadership, the Strategic Account Director is responsible for leading and growing National Vision Administrators' (NVA) most complex, high-value client relationships. This role serves as a senior strategic partner to key accounts, ensuring exceptional service delivery, long-term retention, and expansion of business opportunities.

The Strategic Account Director acts as the primary executive-level liaison for assigned clients, translating client goals into actionable service strategies while collaborating across internal departments to drive performance, resolve issues, and deliver measurable value. This position requires a polished relationship manager with strong business acumen, advanced analytical and reporting skills, and the ability to lead complex account initiatives with confidence and professionalism.

Essential Duties and Responsibilities

• Serve as the senior relationship lead for NVA's most strategic, complex, and high-profile client accounts.
• Build and maintain trusted, long-term relationships with client decision-makers, consultants, brokers, and other key stakeholders.
• Develop account strategies focused on client retention, satisfaction, growth, and overall account profitability.
• Lead strategic business reviews, service meetings, and executive presentations, delivering meaningful performance insights and recommendations.
• Client Business Planning which includes analyzing account performance, utilization, service trends, claim activity, eligibility patterns, and other relevant data to identify risks, opportunities, and actionable recommendations.
• Prepare, interpret, and present recurring and ad hoc client reports, dashboards, and account analyses in a clear, professional, and consultative manner.
• Partner with internal departmentsincluding operations, claims, eligibility, provider relations, sales, compliance, and leadershipto ensure timely, accurate, and high-quality execution of client needs.
• Proactively identify service concerns, operational challenges, and account risks; lead resolution efforts and communicate effectively through to completion.
• Oversee and coordinate complex implementations, renewals, benefit changes, and client-specific initiatives, ensuring seamless execution and a high-touch client experience.
• Review and oversee the preparation of plan-related materials, benefit summaries, communications, reporting packages, and other client-facing documents for accuracy and quality.
• Support client enrollment, eligibility, claim, and appeal processes by applying strong knowledge of plan design, provisions, exclusions, limitations, and administrative procedures.
• Identify opportunities to promote additional NVA products, programs, and services that align with client needs and strategic goals.
• Represent NVA at client meetings, open enrollment sessions, benefit fairs, finalist presentations, and other external events as needed. Travel of up to 50% of time expected.
• Contribute to the ongoing refinement of client service standards, reporting processes, and account management best practices.
• Mentor junior account management and client service team members, providing guidance on service strategy, communication, and issue resolution.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree required, Masters preferred in business, healthcare administration, communications, marketing, or a related field.
• Minimum of 10 years of progressive experience in account management, client services, employee benefits, health/vision insurance, or a related field.
• Demonstrated success managing large, sophisticated, or multi-location client accounts.
• Proficiency in Microsoft Office, especially Excel and PowerPoint; experience with reporting tools and CRM (MS Dynamics) account management platforms is a plus.
• Travel of up to 50% of time expected.
• Strong executive presence with the ability to communicate effectively and professionally with senior client contacts and internal leadership.
• Advanced analytical skills with the ability to interpret data, identify trends, and translate findings into strategic recommendations.
• Experience preparing client reports, presentations, dashboards, and business reviews.
• Excellent written, verbal, and presentation skills.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and complex client needs with minimal supervision.
• Proven ability to collaborate cross-functionally and lead through influence.
• High level of professionalism, sound judgment, and attention to detail.
• If not already a licensed Health Insurance Producer, must obtain and maintain required state license, including completion of continuing education requirements.

Preferred Characteristics

• Strategic thinker with a proactive, consultative mindset.
• Comfortable working with metrics, reporting, and performance analysis.
• Able to balance relationship management with operational discipline.
• Poised, polished, and confident in high-visibility client interactions.
• Solutions-oriented leader who can navigate complexity and drive results.

National Vision Administrators

For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.