Senior Program Coordinator

The Senior Coordinator independently manages applicant and stakeholder engagement activities across multiple transportation decarbonization programs for utility or state-agency clients. The primary responsibility is to support a program manager in developing materials for program administration, including standard operating procedures, stakeholder training, and internal program training, and in implementing critical program activities such as training staff on program processes, developing program partner networks, providing training to program partners, and interfacing with program partners. To do so, the Senior Coordinator interfaces with the Program Manager to align materials and activities with the program’s objectives and timelines. To excel in the role, Senior Coordinators must exercise independent judgment over assigned deliverables and activities, demonstrate a strong process orientation and training skills/experience, and possess excellent interpersonal skills. Essential Functions and Responsibilities: Manage stakeholder engagement activities, including recruitment, enrollment, onboarding, training, retention, relationship management, communications, and outreach strategies. Collaborate with internal and external stakeholders to develop tools, resources, and program materials that align with technical requirements, stakeholder needs, and program objectives. Lead program partner enrollment, onboarding, compliance, and tracking processes. Develop and maintain standard operating procedures, process documentation, workflow diagrams, training materials, and other program resources. Coordinate and execute recurring program deliverables, including outreach campaigns, partner and stakeholder communications, reporting, quality control and assurance checks. Develop and deliver internal and external trainings via webinars, presentations, workshops, office hours, roundtables, conferences, and industry events. Develop and maintain relationships with program partners and develop messages to target audiences via program marketing channels. Identify program risks, operational challenges, and process improvement opportunities to inform program design, implementation planning, and market engagement strategy. Prepare reports and presentations to support internal and external reporting, program evaluation, operational decision‑making, and strategic planning. Provide guidance, training, mentorship, and task coordination to other team members supporting assigned programs. Perform other related duties as assigned. QUALIFICATIONS Essential Knowledge, Skills, and Abilities: Required Experience with standard operating procedure processes, visualization tools, and training. Experience with network development and communication strategies including use of social media technology alongside other digital marketing tools. Excellent oral and written communication skills, including the ability to develop high‑quality written materials and visualizations. Experience managing multiple deliverables simultaneously. Experience developing innovative solutions for complicated operations and/or marketing problems. Experience communicating progress toward deadlines and achievement thereof. Demonstrated ability to perform with minimal supervision. Experience and/or education in electric vehicle, electric utility, distributed energy resource technologies and the relevant regulatory/policy institutions thereof. Knowledge of the market players. Experience developing and maintaining tracking systems and preparing reports thereof. Proficiency with Microsoft Office Suite and other business software applications. Preferred Direct industry experience with electric vehicles, charging equipment, and distributed energy resource technologies. Direct industry experience in marketing for utilities and/or government agencies. Experience in utility and/or government incentive program administration. Experience using CRM platforms, such as Salesforce. Experience facilitating virtual meetings, webinars, and online training platforms. Education: Bachelor’s degree or equivalent work experience required. Experience: 5 years of related experience. Licenses, Certificates or Registrations: Current Driver’s License in state of residency. WORKING CONDITIONS Works in a home (remote) or office environment Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment. #J-18808-Ljbffr