Customer Support

Eliminating the Fear in Health Insurance Eliminating the Fear in Health Insurance SimplyInsured is simple, no-hassle health insurance for small businesses. We need help improving the healthcare of millions of small business employees. Interested? SimplyInsured is on a mission to eliminate the fear from purchasing and navigating health insurance in the United States. By changing the way small business owners purchase health insurance with our 100% online platform, we're transforming a $20 billion dollar industry and delighting thousands of customers. Our unique values-based culture (and extremely talented team) is our core competitive advantage. Each person on our team makes a direct, immediate impact on our business. We value transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. What's best for the customer is the heart of everything we do, and our customer stories prove it: by modernizing the health insurance we are literally saving lives. Based in the San Francisco Bay Area, SimplyInsured was founded in 2012 and is backed by Bessemer Venture Partners, Polaris Ventures, and Y-Combinator. If you're up for the challenge of improving health insurance for millions of Americans, we're just getting started, and we're growing! Work Hard. Play Hard. We are a tight knit team in and out of the office. Our Company Values Eliminate Fear in Health Insurance This underpins everything we do - every feature, customer support email, and every sale. Eliminate Fear in Health Insurance This underpins everything we do - every feature, customer support email, and every sale. Growth We want one million small businesses to benefit from our platform. We need to grow every day to make that happen. Radical Transparency We share everything. Everything is open at SimplyInsured; salaries, bonuses, equities, fundraising, every transaction. Every email is cc’d to a team list. Every chat in slack is in an open channel. We believe everyone benefits when all information is available. Data Makes Decisions We are a no internal politics culture - we look at the data, and we let that drive decisions. Feedback Culture We believe honest, frequent, and direct feedback is essential to growth. Feedback is not performance evaluation - it is an opportunity to improve! And we want to improve every single day. Obligation to Dissent We value every single opinion at SimplyInsured - so much so that everyone is obligated to disagree with decisions they don’t like. There’s no group-think or internal politics - if you disagree with something at the company, we welcome the discussion and the alternative viewpoints. We should challenge our assumptions with diverse viewpoints. Bias to Action We get things done. Action and results are paramount. Employee Spotlight Our people are the power behind out mission. Explore the people who are committed to eliminating fear in health insurance. Open Positions Interested in helping us eliminate fear in health insurance for millions of Americans? Back to jobs New Bilingual (English/Spanish) Remote Customer Support Representative Remote At SimplyInsured we are on a mission to eliminate fear in health insurance. Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital. Job Summary: In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. Must be available to work a PM shift from 9am-5pm Mountain Standard Time Mon-Friday. What you’ll do: Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options. Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance. In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team’s front lines means you'll have unique insight and access to our customer's issues. You will be empowered to propose process and product solutions to improve our customer experience. What you’ll bring: 1-2 years of experience in customer service or sales role Fluent English and Spanish speaking and writing skills Highly productive with good multitasking skills Passion for helping people - especially when it comes to their health Able to work in a high-volume contact center environment Familiarity working with support ticketing and/or support CRM software tools Fantastic oral and written communication skills Strong desire to help businesses maximize their healthcare What we offer: Generous stock option packages Competitive compensation “Take what you need” time off plan 100% Medical, Dental, and Vision Insurance coverage FSA plan 401k A values-based culture that invests in employee success Compensation: The base salary range for this position is $15.00 per hour We have a market-based compensation structure. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. Our Culture: We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! We are an equal-opportunity employer and value diversity at our company. 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