Sales Operations Administrator

Job Overview Looking to start your career in tech sales? Are you a go-getter who loves talking to people? Lofty is hiring a driven, outgoing, and organized Sales Coordinator to help power our fast-growing sales team. If you’re confident on the phone, love staying organized, and want to break into tech sales - this is your launchpad. Who are we? Lofty is a high-growth, global SaaS company serving the residential real estate market. Powered by Agentic AI, our solutions address the daily pain points faced by real estate agents, teams and brokerages, empowering them to launch effective marketing campaigns, capture and convert leads into meetings, and close more deals faster. Our technology helps agents and teams market smarter, respond faster, and close more deals. We eliminate the busywork so agents can focus on what they do best—building relationships and growing their business. Join us on our exciting journey and help shape the future of technology within the real estate space! What’s the job? Lofty is seeking a detail-oriented and execution-focused Sales Operations Administrator to serve as a core member of our Revenue Operations team. This role is the operational backbone of the sales organization — responsible for CRM integrity, reporting accuracy, and day-to-day operational execution. You’ll ensure clean data, support pipeline visibility, and act as a key connector between Sales, Finance, and leadership. You’ll also partner closely with the Director of Revenue Operations on strategic initiatives, process improvements, and system enhancements that drive efficiency and scalability across the business. CRM & Data Management (HubSpot) Own data integrity and hygiene across all HubSpot sales pipelines. Audit, clean, and maintain accurate deal, contact, and company records on a recurring basis. Enforce pipeline stage standards and flag compliance issues. Troubleshoot CRM issues and serve as Tier 1 support for the sales team. Develop and maintain CRM documentation, standards, and best practices. Reporting & Analytics Build and maintain dashboards tracking KPIs, pipeline health, and sales performance. Deliver weekly pipeline summaries and POD-level performance snapshots. Support monthly commission data validation in partnership with Finance. Identify and flag data anomalies, attribution gaps, and inconsistencies. Sales Team Enablement Serve as the go-to resource for sales systems and operational process questions. Support onboarding logistics, system access provisioning, and training coordination. Distribute process updates, policy changes, and enablement materials across teams. Process & Documentation Own the RevOps SOP library — documentation, version control, and distribution. Maintain internal knowledge bases, shared drives, and resource repositories. Coordinate contract intake workflows (MSAs, agreements) in partnership with Finance. Support rollout of new tools, workflows, and AI-enabled process improvements. Identify inefficiencies and recommend solutions to improve scalability and accuracy. Special Projects Partner with the Director of Revenue Operations on strategic initiatives and ad hoc projects. Own end-to-end execution of assigned projects, including planning, tracking, and delivery. Collaborate cross-functionally with Finance, HR, Marketing, and Product teams. What’s the work location? You’ll be based out of our stunning, light‑filled headquarters in the Warehouse District of Downtown Phoenix—a 17,000-square‑foot space designed for collaboration, creativity, and connection. During onboarding and training, you’ll work in‑office five days a week to ramp up quickly and connect with your team. Once performance metrics are met, you’ll transition to a hybrid schedule of four in‑office days per week. What’s the earning potential ($$$)? First‑year earnings? This role offers a competitive base salary range at $65,000 and a 20% bonus with opportunities for growth based on performance. Requirements What are we looking for? 3+ years of experience in Sales Operations, Revenue Operations, or a related role. Strong proficiency in HubSpot CRM (pipeline management, reporting, data hygiene). Advanced skills in Excel or Google Sheets. Strong analytical and problem‑solving skills with a high standard for data accuracy. Highly organized with the ability to manage multiple priorities in a fast‑paced environment. Excellent written and verbal communication skills. Experience in a SaaS or high‑growth technology environment, a plus. Familiarity with AI tools or automation in a sales operations context, a plus. Experience with tools such as SharePoint, JIRA, or similar platforms, a plus. Exposure to sales compensation or commission tracking processes, a plus. What does success look like? You are proactive, not reactive. You keep the systems clean, the processes documented, and the team informed. You catch issues before they escalated, and you own your deliverables without being chased. In this role, the details are everything. Benefits AI‑First Innovation: We’re building toward becoming an AI‑native company — and our employees are part of that journey. You’ll have access to leading AI tools, hands‑on learning opportunities, and real‑world exposure to how AI is transforming business. We believe the future belongs to those who learn it early — and we invest in helping you do exactly that. Health Insurance: FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down. Paid Time Off: Work hard, play hard! In addition to 10 holidays, we offer three weeks of paid time off so that you can achieve a healthy work‑life balance. Paternity Leave: We support our team members as they grow their families! Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child. Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform that provides on‑demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help. Team Building: We may work across time zones and countries, but we’re still united. We host a monthly schedule of team activities, quarterly town halls, open Q&A sessions, and other special events…so many fun ways for us to connect and support one another. Growth Opportunities: When our people grow…we grow! We offer leadership training, development journeys for core teams, and coaching/mentoring opportunities. Constant growth and development are inherent in our culture. Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock ‘n roll on your first day. What Else? We provide a 401(k) company match and 100% company‑paid life/AD&D insurance/short‑term disability. Our ultimate goal is to support you and your overall wellness. #J-18808-Ljbffr