Case Processing Supervisor

Summary

This position is located in the Civil Division within one of its four operating branches at the Superior Court of the District of Columbia providing case processing support and supervision of unit staff to ensure compliance with applicable Court rules; Court and division policies and processes; and division business processes and standard operating procedures.

Duties

Brief Duties of the Position:

• Assisting the Branch Supervisor with managing the day-to-day unit operations to meet the tactical objectives and key performance indicator targets derived from the divisions Management Action Plan (MAP) and the Courts Strategic Plan.
• Monitoring and processing cases to ensure compliance with established procedures. Submitting reports pertaining to: caseload errors; management action plan objectives; key performance indicators; and personnel actions all of which may be statistical narrative or advisory in nature.
• Making recommendations for new initiatives and improvements; implementing best practices business processes and standard operating procedures for efficient operations and effective customer service.
• Building leading and participating in project teams to accomplish unit or branch objectives new initiatives programmatic enhancements and/or operational improvements.
• Managing unit staffing and unit logistics to ensure effective operations and a safe work environment.
• Providing direct supervision of direct reports; planning delegating and evaluating work to be accomplished by subordinates; and setting and adjusting work priorities.
• Ensuring a collaborative employee performance management approach by managing: the development and implementation of performance plans and evaluations; continuous feedback coaching and rewarding of staff; documentation of satisfactory and unsatisfactory performance; the timely addressing of performance issues; and the issuance of corrective actions as needed in accordance with Court policy and division procedures and standards.
• Monitoring and certifying time and attendance in the electronic time and attendance management system. Determining staffing levels and work schedules and approving or disapproving leave requests according to operational need.
• Providing administrative procedural training and technical assistance to employees judicial staff and the public.
• Participating in court conferences trainings and meetings. Conducting staff meetings. Serving on committees for Court division and branch initiatives programs procedures rules policies and studies relevant to the unit or branch.
• Processing daily reconciliation of cash drawers.

Requirements

Conditions of employment

Must be a current District of Columbia Courts Employee. All eligible employees please refer to Policy 0210 and 0200.

Qualifications

Required Education & Experience:

Minimum of a High School Diploma plus six (6) years of clerical administrative or customer service experience and one (1) year of supervisory experience or successful completion of the Courts Management Training Program.

The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts values of Accountability Excellence Fairness Integrity Respect and Transparency.

Education

You must upload a copy of your college transcript or degree to substitute your education for years of experience. The transcript must show the name of the college or university your name degree conferred date a list of courses with credit hours major(s) and grade-point average or class ranking.

Foreign Education: If you are using foreign education to meet qualification requirements you must upload a Certificate of Foreign Equivalency with your transcript at the time of application to receive credit for that education. For further information visit: information

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

All required information must be received by the vacancy announcement closing date.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Manager