Senior Receptionist & Switchboard

Job Description

Job Description

Job Title: Senior Receptionist & Switchboard (Managed Services Operations)
Location: Boston, MA 02199

Payrate :- $21
Type: Temp to Hire
Shift: 8:00 AM – 5:00 PM

Position Summary

We are seeking a highly professional Senior Receptionist & Switchboard professional to support front desk and administrative operations for a confidential client in a corporate office environment. This role requires strong customer service skills, excellent communication abilities, and the capacity to manage a high-traffic reception area with professionalism and efficiency.

Key Responsibilities

• Greet and assist all visitors in a professional and courteous manner
• Manage daily guest registration and maintain visitor logs
• Route incoming calls and voicemails to appropriate departments
• Respond to reception mailbox inquiries and ensure timely resolution
• Maintain cleanliness and presentation of the reception and lobby area
• Register guests in security and access systems
• Issue and manage access badges and temporary credentials
• Schedule and manage conference and meeting room bookings
• Maintain monthly reporting and site procedure documentation
• Distribute transit passes and other office resources as required
• Support onboarding of new employees, contractors, and visitors
• Perform light administrative and office support duties as needed
• Ensure compliance with site security and operational procedures

Required Skills & Qualifications

• High school diploma or equivalent required
• 2+ years of receptionist, switchboard, or front desk experience
• Strong customer-facing and hospitality skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook, Office 365)
• Strong multitasking, organizational, and problem-solving skills
• Ability to handle a high-volume visitor environment (300+ monthly guests)
• Professional demeanor and strong attention to detail
• Ability to work independently and manage priorities effectively