Client Success Architect - Bilingual

Bilingual Client Success Architect

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.

We are a fast-growing cybersecurity company serving MSPs, Systems Integrators (SIs), Value-Added Resellers (VARs), and enterprise clients. As we expand our world-class Client Success organization, we are looking for a Bilingual, Client Success Architect who is adaptable, security-minded, deeply customer-focused, and highly technical. Candidates must be fluent in both English and Spanish, with the ability to communicate effectively in verbal and written interactions.

This individual contributor role is responsible for driving partner adoption, technical enablement, and onboarding success. You will work under the guidance of the VP of Customer Growth, managing a focused portfolio of partners. The role blends customer success, technical consulting, and data-driven account management to ensure partners achieve measurable value through effective deployment, adoption, and ongoing engagement with the Blackpoint product suite.

Key Responsibilities

As a Client Success Architect, you will act as a strategic advisor to partners, designing and leading success plans that align Blackpoint's capabilities with partners' business objectives, security maturity, and growth strategy. You will translate technical adoption into measurable business outcomes, proactively manage retention risk, and engage stakeholders from technical operators through executive leadership.

What You'll Do

Partner Onboarding & Adoption

• Design and lead strategic, multi-phase success plans aligned to partner business objectives, security posture, and operating model.
• Define measurable KPIs tied to value realization (e.g., deployment milestones, coverage expansion, incident reduction, operational efficiency).
• Translate product usage and telemetry into business outcomes understood by partner leadership (risk reduction, efficiency gains, cost offsets).

Technical Guidance & Enablement

• Anticipate partner constraints (scalability, compatibility, performance, compliance) and flag risks proactively.
• Provide tactical recommendations grounded in documented best practices and validated product behavior.

Relationship Management

• Build and maintain multi-threaded relationships, including technical leads, operational managers, and executive stakeholders.
• Deliver executive-ready presentations for QBRs, roadmap discussions, and strategic reviews.

Risk Identification & Mitigation

• Conduct structured risk assessments across assigned partners to identify systemic or long-term retention risks.
• Develop tailored mitigation strategies that incorporate technical architecture, business context, and stakeholder dynamics.
• Engage partner executives early with evidence-based risk narratives, remediation paths, and forward-looking recommendations.

Cross-Functional Collaboration

• Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions.
• Share feedback and insights to improve the Blackpoint product and partner experience.

Continuous Improvement

• Identify workflow gaps and propose enhancements.
• Contribute to scalable processes, materials, and best practices for the Client Success organization.

What You'll Bring

• Strong technical proficiency in cybersecurity and MSP environments with experience in customer-facing technical roles
• Proven track record driving customer value, adoption, and engagement.
• Fluent in both English and Spanish, with the ability to communicate effectively in verbal and written interactions.
• Ability to navigate complex customer environments and communicate effectively across personas.
• Experience in cybersecurity or adjacent technical domains preferred.
• Excellent written and verbal communication skills.
• Bachelor's Degree or equivalent experience.
• Comfortable working independently and remotely.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment. For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.