Conference Services Manager

Overview Step into a dynamic role where you’ll orchestrate group programs from room blocks to meetings and large‑scale events at Foxwoods Resort Casino. The Conference Services Manager will plan, coordinate, detail, and execute all aspects of assigned group programs under the direction of the Director of Resort Sales. Key Responsibilities Oversee catering functions, room blocks, meeting and event logistics, billing and payment, vendor coordination, and post‑event follow‑up for events ranging from 10 to 2,000 attendees and 10 to ~100 rooms on peak nights. Serve as the primary liaison between the client and internal departments, ensuring the delivery of a seamless and elevated guest experience. Coordinate with Banquets, Culinary, Front Office, Housekeeping, AV, Engineering, Reservations, Security, Transportation, Entertainment, and third‑party vendors, ensuring compliance with Mashantucket Pequot Tribal Nation policies and safety standards. Support both external groups and internal departments, handling detailed account maintenance and execution of all group details. Maintain accurate account records and communicate effectively with clients, management, and other departments. Qualifications High School Diploma or equivalent with two (2) years of managerial experience in Hotel Group Sales, Catering, Banquets, Convention Services, Front Desk, or Reservations; or an Associate’s degree (or higher) in Hospitality, Hotel, Sports & Entertainment, and/or Restaurant Management; or successful completion of the Foxwoods Resort Sales Career Development Program for Sales, Catering and Convention Services Associates. Must be able to work flexible hours, including nights, weekends, and holidays, depending on group business demands and event times. Strong communication skills—verbal and written—along with interpersonal skills to interact with clients, management, and other departments. Must become proficient with department‑specific computer programs: Delphi, Delphi Diagramming, HMS (or similar PMS), Outlook, Passkey, Excel, and Word. #J-18808-Ljbffr