Service Scheduling Coordinator

Position: Service Scheduling Coordinator Position is full-time. This is not a remote position. Job Address: 2755 W. Tennessee Street, Tallahassee, FL 32304 We are looking for a Service Appointment Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings. Qualifications At least one previous role based in customer service experience Excellent teammate with collaborative attitude and eagerness to improve Prompt and courteous demeanor Positive and hardworking personality Strong computer skills Valid driver’s license Responsibilities Answer customer calls and establish follows-up with service appointments Respond quickly to phone inquiries using email, scripts and templates Provide customers with initial scheduling information and drive successful shop flow Follow up with clients who have completed their service, ensuring excellent client satisfaction rating Follow up with clients that have incoming parts orders and no-show service appointments Participate in team and process development sessions - maintaining positive relationships with teammates, service teams and dealership management Utilize POS tracking system daily Requirements Drug Testing & Background Check Required. Valid Driver’s License is required. High School Diploma or equivalent. Ability to persuasively communicate with customers to set appointments. Detail-oriented with strong organizational skills. Capable of working at a high pace in a fast-paced environment. Excellent computer skills. Outstanding written and verbal communication skills. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any #J-18808-Ljbffr Werner Auto Team