Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Competitive pay
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency officially opened its doors in 2023, and I’ve proudly been part of the State Farm family since 2019. We’re a growing team of five who share a common goal of serving our community while continually improving both personally and professionally.

I’m originally from Alabama and a graduate of Troy University. I’m married and have one wonderful daughter, and we’re proud to now call Charleston home. Giving back is an important part of who we are, our office regularly hosts blood drives, toy drives, and other local initiatives to support those in need.

We offer a Simple IRA, reimbursement for licensing costs, leadership and business training, and goal-based promotions with incentive opportunities. Our culture is built around positivity, growth, and teamwork. We’re looking for individuals who share our passion for helping others, value integrity, and are excited about developing both their career and their character along the way.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Perry Metzler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Coachable, hard-worker with a desire to join a high performing team.