Recruiter - Customer Support Process Improvement

Recruiter

Customer Service, Customer Support, and Process Improvement Experience WANTED!

Roseville, MI

OnWay Transport is seeking a new addition to our Recruiting Department that is energetic, well-rounded individual who has the drive to succeed, the hunger to learn, and earn a great income all while building an amazing career. We believe in offering the right Environment, Training, Support, and Leadership to set our Team up for Success.

We recruit Independent Contractors to pick up and deliver lifesaving blood supplies across the nation.

What does a Recruiter do at OnWay Transport?

• Process skills: Follows and improves workflows. Organized and consistent. Identifies inefficiencies and fixes them. Having process skills ensures work is done correctly and efficiently.
• Candidate Communication: Manage high volumes of inbound and outbound calls to coordinate enrollments, follow-ups, and candidate contracting.
• Candidate Screening: Conduct preliminary screening calls with applicants to assess candidate compatibility with client needs. Maintains a positive, helpful attitude
• Onboarding Support (Growth Opportunity): Gain experience in reviewing and approving onboarding documents, ensuring compliance, and accuracy.
• Driver Orientation (Growth Opportunity): Assist in orientating newly contracted drivers on SOP policies and procedures.
• Interdepartmental Collaboration: Work closely with all departments, especially Dispatch, to understand client/location needs and ensure seamless operations.
• Job Advertising: Create and post engaging job advertisements across various platforms to attract qualified candidates.
• Talent Management: Ensure a consistent pipeline of qualified drivers to meet operational demands.
• Office Oversight: Support daily office operations, maintain organized records, and contribute to a productive work environment.
• Quality Assurance: Verify the completion and accuracy of assigned tasks and finished work to ensure quality standards are met.

Be part of a program that helps save lives!

Check us out:

Shift: Onsite Day Shift Role

Hourly Pay: $18.00 - $22.00 per hour

Requirements:

• 2 years’ experience in a high–volume, high–quality customer service/Support environment with strong system/software experience required.
• 2 years’ experience working in a fast paced and high call volume environment.
• Strong administration skills with the ability to prioritize multiple tasks and competing priorities.
• Advanced experience level working with Microsoft Office Suite (Outlook, Word, Excel, Teams, Job Boards, and Job Postings).
• Clear, concise, and effective communication skills.
• Superb conflict resolution skills.
• Ability to display integrity, professionalism, and confidentiality.
• Work successfully independently and in a team environment.

Benefits:

• Health, Dental and Vision benefits.
• Paid Vacation Days.
• Paid Holidays.