Housing Coordinator

ABOUT THE COMPANY

American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization.

SUMMARY

This person in this position will provide housing services including housing counseling, advocacy and intervention with housing owners, prospecting for affordable, suitable housing for specific SSVF veteran families, and assisting veteran families move into the selected housing. The Housing Coordinator will also participate in addressing immediate needs to stabilize veteran families living in permanent housing but "at-risk" of becoming homeless. The Housing Coordinator will also participate as needed in making presentations, outreach visits, or facilitating other assistance in support of the case management plan set by the Lead Case Manager. The Housing Coordinator will actively collaborate and assist the goals and objectives of the program.

JOB DUTIES & RESPONSIBILITIES

NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice. Other duties may be assigned.

• Support the case management plan set by the Lead Case Manager of the program, by providing housing counseling and information.
• Assist SSVF clients by prospecting for affordable, suitable housing for their needs; advocating and intervening as necessary with housing owners to help veteran families gain or retain permanent housing.
• Work cooperatively and effectively with individuals and groups in coordinating the provision of support services to SSVF clients.
• Assist in maintenance of the case management plan by completing all entries reflecting housing activity and/or support services provided by the Housing Coordinator. All entries and form submissions must be completed on a timely manner.
• Prepare and submit requests for support service assistance for the SSVF clients being served expeditiously to assure relief and stabilization is realized as soon as possible for the clients.
• Housing Coordinator must always be professional when working with the veteran families, must be respectful and helpful, and assure maximum efficiency in moving families into permanent housing.
• May participate in preparing documents, reports, literature, or presentations
• Interact with other team members, clients, and community representatives in a respectful manner
• Confidentiality of client information, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.
• Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care.
• Understand the nuances of the Veterans' community and are expected to always demonstrate sensitivity and patience with the clients.

JOB REQUIREMENTS

• A Bachelor's Degree from an accredited college or university & at least three years' experience in a responsible position interacting with people is preferred
• A minimum of two years of college (accepted as a minimum of sixty [60] college semester hours) with a minimum of 5 years of experience specifically performing as a Housing Coordinator or other similar housing support position required.
• The Housing Coordinator must demonstrate an understanding and appreciation for the difficult position low-income families have in acquiring and retaining permanent housing.
• Veteran status is not a requirement for this job, but it is a preference that may be considered additional relative experience.
• Must have access to reliable transportation
• Must always have a current Texas driver's license
• Must always have applicable automobile liability insurance
• Must pass drug testing and background check

SKILLS & COMPETENCIES

• Typing
• Utilize a computer along with Microsoft 365 software (Word, Excel, PowerPoint, and Outlook)
• Must be able to effectively communicate verbally and in writing.
• Professional and productive demeanor, as well as ensuring that actions are supportive of others.

TRAVEL

Primarily local during business day although some out-of-area travel may be expected via airline or automobile based on the discretion of management. This position may be required to travel for training purposes or to serve the enrolled clients within their assigned area, and/or to perform informational presentations or other forms of outreach activity.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will spend a significant amount of time traveling to and from apartment sites and meeting with and familiarizing himself/herself with the surrounding neighborhood.

BENEFITS

• $500, company-provided, monthly allowance for:
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Base 25K Life insurance (employer paid)
  • Voluntary Life and AD&D insurance for employee (employee, spouse, and child (ren) (employee paid)
  • Short term & Long-term disability insurance (employee paid)
  • Supplemental insurance
• Retirement Program
  • 6% Employer matching (after 1 year of employment; 100% vested)
• 12 hours (monthly) of PTO (after completed probationary period)
• 5% salary increase after completing probationary period
• Cell phone stipend (paid quarterly)
• 14 paid holidays

It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It's also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.