Payroll Specialist

Location: Carlsbad, CA | Schedule: Full-Time, Hybrid Overview A well-established company is seeking an experienced Payroll Specialist to join its payroll team in a client-facing role that goes beyond simply entering data into a payroll system. This is a high-touch, white-glove client service position covering both new client implementation and ongoing payroll processing, ideal for someone who understands the full process behind payroll and is looking for long-term career growth within a payroll organization. What you'll do Manage payroll processing for an assigned portfolio of clients, including recurring biweekly payrolls Receive, review, and validate payroll information submitted by clients Understand how employee changes, compensation, deductions, benefits, and other payroll inputs affect the final payroll Review payroll reports and system output for accuracy and identify discrepancies or unusual results Research and resolve payroll issues by understanding the root cause rather than relying solely on the payroll system Ensure payrolls are completed accurately and on schedule Maintain accurate client records and documentation Serve as a trusted point of contact for assigned clients, providing a proactive, white-glove client experience Gather payroll information, clarify questions, and ensure client deadlines are met Anticipate potential issues and communicate proactively before they become payroll problems Take ownership of client questions and issues through resolution and develop strong, long-term client relationships Assist with onboarding and implementation of new payroll clients Gather, organize, and validate client and employee information required for payroll setup Identify and resolve issues during implementation and support a smooth transition into ongoing payroll services Develop an understanding of each client's unique payroll processes and requirements Work closely with internal payroll and other departments to resolve client issues and ensure accurate service Partner with the company's dedicated payroll tax team when tax-related matters require their expertise (this position is not responsible for payroll tax filings) Stay current on payroll practices, systems, and requirements relevant to the role Required qualifications 2+ years of hands-on payroll experience, including biweekly payroll processing at a minimum Experience receiving and reviewing client payroll data through completed payroll processing Strong understanding of payroll processes and calculations Ability to recognize when payroll information or results do not look correct and investigate why Experience troubleshooting payroll discrepancies and resolving client questions Strong customer service and relationship-building skills Excellent attention to detail, organization, and time management Strong written and verbal communication skills Proficiency with Microsoft Office and the ability to learn payroll technology quickly Compensation and benefits Benefits and health insurance Why this role This position offers strong opportunities for professional development and advancement, with the potential to take on more complex clients, increased responsibility, and future senior or leadership opportunities as the candidate develops their payroll expertise. #J-18808-Ljbffr