IT Technician

Description Help Desk: Provide end user support ( on-site and remote). Record time and work log entries on tickets Active Directory: Create user accounts for new hires. Disable accounts for departing employees. CCTV: Troubleshoot analog and IP camera systems. Upgrades and Hardware Troubleshooting: Setup new workstations and laptops. Warranty/RMA bad hardware or repair in-house. Inventory: Maintain inventory of IT equipment - corporate offices as well as remote sites. Knowledgebase: Contribute to internal IT wiki and document credentials in secure application (IT Glue) Network: Install, configure, and troubleshoot routers, switches, and wireless access points. Tone, terminate, and label RJ45 Ethernet cables. Office 365: Assign email licenses. Printers/copiers: Install and configure new printers and copiers. Troubleshoot existing printers and copiers. Training/orientation: Provide brief IT orientation for new hires. Enroll in training courses and/or take certifications to improve skillset. Crosstrain colleagues. VoIP Phone: Setup and maintain Alcatel-Lucent VoIP phones at the office. Set up and maintain Ooma VoIP and FoIP service at remote sites. Yardi: Provide basic assistance with cloud-based accounting system. Website: Minor Edits to content on company website. Requirements Skill & Knowledge Requirements Must be comfortable with technology and have a desire to learn. Basic troubleshooting skills and knowledge. Some understanding of Windows server, Active Directory, PowerShell and Group Policy preferred. Spanish language abilities a plus. Experience Requirements 3 years’ experience providing technical support in a Microsoft Active Directory environment with 20+ users Education Requirements High School Diploma required, bachelor’s degree preferred License/Certification Requirements Valid CA driver’s license, proof of auto insurance, and access to a reliable vehicle required. Preferred Certifications: Microsoft Certified Professional in Server, Desktop, or Applications related category; CompTIA A+, Server+ or Network+ Physical Requirements Must be able to lift up to 60 lbs, bend, stoop, sit for long periods, reach. Professional, productive, organized, conscientious, polite, reliable, flexible and resourceful team-player. #J-18808-Ljbffr