Chargeback Analyst - Las Vegas, NV

Overview

As an Analyst Chargeback, you'll play a key role in supporting payment dispute operations by researching, processing, and resolving chargebacks, retrieval requests, and account inquiries. This role is ideal for someone who enjoys investigative work, has strong attention to detail, and thrives in a fast-paced environment where accuracy and customer service are equally important. You'll work cross-functionally to ensure financial disputes are resolved efficiently while maintaining compliance with established procedures and service standards.

What You'll Do

• Process and maintain chargebacks, retrieval requests, and exception transactions with a high degree of accuracy.
• Verify and post financial transactions, including funds received, disbursed, and account activity.
• Compile, organize, and review documentation related to chargeback and retrieval cycles.
• Research customer account inquiries and analyze disputes to determine appropriate resolutions.
• Resolve financial disputes in accordance with cardholder and credit card association guidelines.
• Follow established procedures while meeting productivity, quality, and customer service expectations.
• Partner with internal teams to support efficient dispute resolution and operational excellence.

What We're Looking For

• High school diploma or GED required; Associate degree preferred.
• 0–2 years of experience in customer service, financial operations, data analysis, or a related office environment.
• Basic understanding of accounting principles or financial transactions.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Ability to build positive working relationships across multiple teams.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Bilingual skills are a plus.

Keys to Success

• Maintain a high level of accuracy while handling financial transactions and sensitive customer information.
• Stay organized and effectively manage multiple priorities in a fast-paced environment.
• Demonstrate professionalism, integrity, and confidentiality in all interactions.
• Remain calm and solution-oriented when handling customer disputes or difficult conversations.
• Adapt quickly to changing priorities, procedures, and business needs.
• Collaborate effectively with teammates while working independently to resolve issues.
• Deliver exceptional customer service while adhering to company policies and compliance standards.

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