Chargeback Analyst - Las Vegas, NV

Overview

As an Analyst Chargeback, you'll play a key role in supporting payment dispute operations by researching, processing, and resolving chargebacks, retrieval requests, and account inquiries. This role is ideal for someone who enjoys investigative work, has strong attention to detail, and thrives in a fast-paced environment where accuracy and customer service are equally important. You'll work cross-functionally to ensure financial disputes are resolved efficiently while maintaining compliance with established procedures and service standards.

Location:Las Vegas (hybrid).

What You'll Do

• Responsible for verifying and posting details of business transactions, such as funds received and disbursed, and total accounts.
• Maintains accounting records of chargebacks, retrieval requests, and exception processing.
• Compiles and sorts documents as they relate to the chargeback and retrieval cycles.
• Analyzes customer needs when answering questions as they relate to account inquiries and disputes.
• Explains available services to customers.
• Corrects errors and resolves financial disputes as conveyed by cardholders and credit card associations.
• Adheres to departmental procedures to meet customer and client needs in an innovative and resourceful manner.
• Performs other related duties as assigned.

What We're Looking For

• High school diploma or GED required; Associate degree preferred.
• 0–2 years of experience in customer service, financial operations, data analysis, or a related office environment.
• Basic understanding of accounting principles or financial transactions.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Ability to build positive working relationships across multiple teams.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Bilingual skills are a plus.

Keys to Success

• Maintain a high level of accuracy while handling financial transactions and sensitive customer information.
• Stay organized and effectively manage multiple priorities in a fast-paced environment.
• Demonstrate professionalism, integrity, and confidentiality in all interactions.
• Remain calm and solution-oriented when handling customer disputes or difficult conversations.
• Adapt quickly to changing priorities, procedures, and business needs.
• Collaborate effectively with teammates while working independently to resolve issues.
• Deliver exceptional customer service while adhering to company policies and compliance standards.

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