Technical Business Analyst

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security. This position will be based at Las Vegas, NV. Responsibilities Gather, document, and analyze business, functional, and technical requirements. Partner with stakeholders to understand business processes and identify opportunities for automation and improvement. Configure, develop, and maintain ServiceNow workflows, forms, catalogs, and business processes. Design and implement ServiceNow Flow Designer and workflow solutions to automate manual processes. Support ServiceNow modules, including IT Service Management (ITSM), Service Catalog, Knowledge Management, and related applications. Analyze, design, test, and support integrations between ServiceNow and internal or external systems using APIs, web services, and integration platforms. Develop process maps, business requirements documents, user stories, and technical specifications. Coordinate and support user acceptance testing (UAT), system validation, and production deployments. Troubleshoot workflow, integration, and data-related issues and recommend effective solutions. Collaborate with developers, administrators, project managers, and business teams to deliver technical solutions aligned with business objectives. Ensure system configurations and integrations comply with organizational standards, security requirements, and best practices. Support ongoing enhancements, platform optimization, and continuous improvement initiatives. Qualifications Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline, or equivalent experience and certifications. 2 to 4 years of experience in business systems analysis, ServiceNow administration, workflow development, system integration, or related technical roles. Experience configuring and supporting ServiceNow workflows, forms, service catalog items, and automation solutions. Understanding of ServiceNow Flow Designer, Integration Hub, and platform best practices. Familiarity with REST APIs, web services, data mapping, and system integrations. Experience gathering and documenting business and technical requirements. Strong analytical, problem-solving, communication, and organizational skills. Ability to work effectively with cross-functional business and technical teams. Salary: $107,000 per year, depending on experience and qualifications. Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship. Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment. Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at View phone number on click.appcast.io. If you require relay service assistance, please click on the following link to review information on your state's relay service: Telos Corporation is an EEO/AA employer. #J-18808-Ljbffr Telos Corporation