Account Manager

Account Manager

At Valley Companies (VC), our keys to success are embedded in our core values. We are now seeking a new Account Manager who embodies our values and excels at relationship building and commitment towards the customer experience.

The Account Manager position plays an ultimate role in our everyday success as a company by managing key customer accounts and creating an exceptional customer experience through communication and transparency and driving revenue growth within current accounts.

Since 1935 VC has been dedicated to finding the best supply chain solutions for our customers by leveraging our unique experience and drive to adapt to industry challenges with speed and agility. Our people create value by being themselves and eliminating the complexity of supply chain solutions. If you are looking for an environment where you can grow, learn, and have fun while doing it then Valley Companies' culture is built to support you.

CORE VALUES:

Our core values of Family, Accountability, Commitment, Trust, and Serve are the foundation of our culture and if these describe you, we want you on our team!

BENEFITS:

• Competitive salary with incentives
• Full benefits including Paid Time Off (PTO), Medical, Vision, Dental, 401K with company match
• Company paid Medical benefits on individual plans
• 8 Paid Company recognized holidays
• Flexible and understanding work environment
• Business casual dress code in a modern corporate office
• Rewarding, engaging, and supportive Culture
• Stable and growing organization since 1935

Qualifications

ESSENTIAL FUNCTIONS:

• Management of key accounts through daily communication with customers on needs and opportunities; develop an understanding of customer business and build operational process that best meet their supply chain needs; act as key point of contact for customer at VC to ensure customer requests are met timely and accurately
• Maintain and update customer account in VC's CRM
• Engagement with Sales and Marketing team to develop customer lead lists; work with inside sales team to ensure leads are contacted and perform follow-up of lead qualification and determine next steps
• New Account onboarding including validation of account setup and conducting system training with customers
• Conduct Quarterly Business Reviews (QBRs) with customers to ensure alignment on performance and seek out new opportunities for growth
• Engage with solutions operations teams to support procurement of best performing vendors and resolve transactional level issues
• Partner with finance team to leverage data tools to develop pricing strategies, identify operational areas for improvement, and seek growth opportunities

REQUIREMENTS:

• Bachelor's degree (preferred)
• Experience with Customer Relationship Management (CRM) systems
• Learned knowledge in Microsoft Office
• Effective communication, negotiation, and networking skills
• Creative problem-solving approach, strong analytical skills, ability to multi-task, work in groups, and attention to detail
• Phone, email, face-to-face etiquette, clerical procedures, managing files, records retention, and customer service skills to effectively accomplish duties
• Additional duties and responsibilities may be assigned as needed

WORK ETHIC:

• Adhere to the company's core values of Family, Accountability, Commitment, Trust, and Serve
• Be honest, ethical, and conscientious
• Efficiently manage your time by being highly self-disciplined, motivated, and goal-oriented

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job's duties, the employee is regularly required to talk and listen; frequently to walk; sit; and use hands to handle or feel and occasionally to stand.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing duties of this job the employee will regularly sit at a desk for periods of time and will work in an office setting as directed by your manager.