Implementation Manager

Implementation Manager

LaSalle Network has partnered with a premier financial services organization to find a skilled and detail-oriented Implementation Manager. The Implementation Manager will serve as the single point of contact for benefit plan implementations, driving end-to-end client onboarding strategy from pre-sale consultation through initial post-sale administration. Reporting to the Sr. Manager of Client Management, this role is critical in creating long-term client partnerships, managing complex project timelines, and ensuring seamless service delivery.

Position Details:

• Employment Type: Contract
• Contract Duration: ~6 months
• Pay Rate: $30.00-$35.00/hr
• Location: Remote (must be based in the U.S. and in Central or Eastern Time Zone)
• Benefits: LaSalle Network consultants have the opportunity to enroll in benefits including medical, dental and vision insurance.

Implementation Manager Responsibilities:

• Serve as the single point of contact for client benefit plan installations, coordinating all project deliverables and resolving implementation issues
• Create, manage, and track comprehensive project plans and issue logs with clear action items and target dates.
• Partner closely with key stakeholders—including sales teams, consultants, plan sponsors, and internal operations—to address critical implementation needs.
• Ensure implementation strategies adhere strictly to performance guarantee arrangements.
• Evaluate client-requested exceptions to develop creative solutions while minimizing operational impact.
• Collaborate on the design and review of complex account and benefit structures tailored to client objectives.
• Participate in client finalist meetings to present the organization's implementation process and capabilities.
• Identify cross-selling opportunities for additional products and services throughout the onboarding lifecycle.

Implementation Manager Qualifications & Requirements:

• Experience: 2-4 years of dedicated project management or customer/client success experience, ideally within benefit administration or financial/client services.
• Education: Bachelor's degree in Business, Communications, Finance, or a related field preferred.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with Salesforce CRM is preferred.
• Project Management: Exceptional organizational skills with a proven track record of managing multi-faceted timelines, prioritizing tasks, and meeting strict deadlines.
• Communication & Collaboration: Excellent written and verbal communication skills with the ability to represent the organization in high-level client discussions.
• Analytical Mindset: High attention to detail, accuracy, and strong problem-solving capabilities.

If interested, please apply today! Cas Ngiramowai Recruiting Lead