Sales Manager

Job Location: Mayfield Heights, OH 44124 Summary Responsible for managing the selling, planning, detailing, and executing events for all clientele to maximize profits. Ensure that clients are receiving the best customer service, and that event standards align with company and industry standards. Duties and Responsibilities Always provide the highest quality of service to the client by providing quick and timely responses, immediate communication to the team, and developing professional, long‑term business relationships. Be an example of professionalism by your communication and detail orientation. Provide consistent and positive feedback to all team members by sharing knowledge learned to ensure everyone is meeting and following company standards. Share any concerns, suggestions, or recognitions with your Director of Sales. Help to update training material as information becomes outdated. Stay up to date with email and weekly required duties as outlined by your direct supervisor. Assess day‑to‑day situations, make timely adjustments as needed, communicate changes as it affects other departments and team members. Work with sales team, Director of Sales, and Operations to ensure all event details are executed to the highest standards and at the appropriate time and place. Report all pertinent information to Director of Sales, Director of Operations or applicable department as required to stay in close communication about any changes that impact the normal calendar of deadline. Being proactive and organized to maintain the critical operating structure outlined by your supervisor. Communicate all contract, deposit, and floor plan due dates, and required information deadlines to clients at time of initial contract signing. Provide follow‑up reminders to keep clients completely informed of progress against deadlines and required information. Provide support to the sales team to ensure that proposals and contracts are accurate to maximize profitability and guest satisfaction. Work collaboratively with the culinary team to help achieve food and beverage revenues, maintain quality, and give feedback that will help to improve operations. Responsible for communicating with clients in a timely fashion. Have an organized and efficient system to address ongoing communication with both clients and the Operations team to address any and all concerns or recognition. Contact customers via telephone, email correspondence, or in person as frequently as necessary to obtain all details needed to successfully execute the event. Build and maintain quality relationships with existing assigned accounts and increase account base and volume of sales on a consistent basis. Manage the sales process to include floral, bakery and AV departments and capitalize on upselling opportunities. Create and review staff plans and timelines for each event and effectively communicate to all departments to ensure that the events are executed to exceed the client’s expectations. Always represent the company in a professional manner, comply with company policies and procedures, and treat others with our guiding principles of integrity, fairness, respect and understanding. Qualifications Be at least 21 years of age. Be able to communicate and understand the predominant language(s) of the organization’s trading area. Have knowledge of sales, service, food, and beverage, generally involving at least three years of hospitality operations and/or management positions. High school diploma or general education degree (GED). Possess excellent basic math skills. Be able to work in a standing position for long periods of time. Be able to reach, bend, stoop, and frequently lift up to 25 pounds. Must have the stamina to work 45 to 55 hours per week. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Knowledge of word processing software, spreadsheet software, inventory software, internet software, order processing systems, and database software are necessary. Communication skills. Teamwork oriented. Customer/client oriented. Results driven. Organizational skills. Presentation skills. #J-18808-Ljbffr