Reconstruction Coordinator

Job Description Job Description Join Our Team! At ServiceMaster CDR, we help communities rebuild after disasters. With 12 locations, we’re one of the top ServiceMaster franchises in the U.S., specializing in water/mold mitigation, fire/smoke/odor damage, storm damage, biohazard cleanup, and full reconstruction services. We respond 24/7 to restore homes, businesses, and lives. About the Role We’re looking for a Rec onstruction Coordinator to be the heartbeat of our Reconstruction team. You’ll manage claims from start to finish, keeping customers, field teams, and insurance providers in sync. If you thrive in a fast-paced environment and love keeping things organized, this role is for you! What you’ll do Set up new job assignments Schedule initial site inspections for assigned jobs Assist in all reconstruction assigned job and coordinate with insurance companies Support, facilitate and coordinate the work field teams Identify and remove barriers to successful completion of reconstruction claims Serve as primary point of contact with external vendor representatives, insurance adjusters, project technicians and customers Assemble emergency services estimates Monitor reconstruction dashboard to ensure accuracy and proper work flow Document all jobs communications and notes in Restore Complete and track documentation on open assignments for accuracy and completeness Monitor and track all TPA Service Level Agreements Maintain project work schedules and files Facilitate customer warranty and satisfaction surveys Be available to assist with Emergency or CAT situations after hours Maintain project files Attend company meetings Attend and assist with field team training Communicate all TPA updates and changes to field teams Follow up on any negative feedback received and escalate if further action needed. Establishes collaborative relationships among project and constituent groups Coordinates with Marketing for follow-up and job evaluation with customers Coordinates with customer and administration function for timely collection of project payment Maintain close communication and effective working relationships with sales, operations, human resources, finance and administration departments. What you need High School Diploma or GED plus three to five years experience working in an administration and support position with customer service Proficiency in Microsoft Office and CRM software Excellent time management and multitasking skills Ability to work in a fast paced, team-oriented environment Self motivated with a strong attention to detail Xactimate software is a plus Perks & Benefits Medical, Dental, Vision, Disability, and Life Insurance Paid Time Off (PTO) + 9 Paid Holidays 401(k) with Company Match