Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2006, and today we’re a team of six dedicated professionals passionate about helping our clients protect what matters most. Before becoming an agent, I built my career as a claim representative and manager and also spent time in the banking industry. Ultimately, I was motivated to start my own business so I could build something meaningful in my community while helping people plan for the future.

Our agency culture is built on teamwork, growth, and confidence. We focus heavily on training and development to ensure every team member has the knowledge and tools they need to succeed. We believe in celebrating wins big and small — from team breakfasts and holiday outings to recognizing milestones and achievements together.

We offer a comprehensive benefits package, including Blue Cross Blue Shield group health and dental coverage, as well as a 401(k). We’re looking for driven, dependable individuals who are eager to learn, grow, and make a difference in people’s lives.

If you’re looking for a career where you can build confidence, grow your skills, and be part of a supportive team, this could be the perfect place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Randall Young - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.