Customer Service Specialist

THE TEAM YOU WILL BE JOINING Growing technology-enabled services organization supporting customers across North America. Customer-focused team responsible for assisting clients with reservations, account inquiries, and service-related requests. Fast-paced environment that values responsiveness, professionalism, and problem-solving. Collaborative team that works closely across customer service, operations, and client support functions. Organization experiencing continued growth and increased customer demand during peak business periods. WHAT THEY OFFER YOU Opportunity to join a growing organization during a critical period of expansion and customer activity. Structured onboarding, training materials, and established processes to support your success. Exposure to a dynamic service environment where no two days are the same. Collaborative leadership team committed to employee development and support. Consistent weekday schedule with an onsite team environment. Potential opportunity for longer-term employment based on performance and business needs. WHY THIS ROLE IS IMPORTANT Serve as a primary point of contact for customers seeking assistance with reservations, account updates, and service inquiries. Help ensure a positive customer experience by providing timely and accurate support. Manage a high volume of inbound phone calls and electronic communications while maintaining service standards. Resolve customer concerns and escalate issues appropriately when necessary. Support business operations by documenting customer interactions and identifying recurring trends. Play a key role in helping the organization maintain strong customer satisfaction during periods of increased demand. THE BACKGROUND THAT FITS Customer service, call center, customer support, hospitality, administrative support, or related experience. Strong verbal and written communication skills. Ability to multitask and prioritize in a fast-paced environment. Experience handling customer concerns with professionalism, empathy, and urgency. Detail-oriented with strong organizational and problem-solving abilities. Comfortable navigating multiple systems and technologies simultaneously. Reliable professional who enjoys helping customers and delivering excellent service. #LI-HE1 #Onsite