Customer Service Representative

Join Our Team as a Customer Service Representative!

Location: Fairbanks, Alaska

Pay Range: $20-$23/hour DOE

Schedule: Part-time or full-time, flexible shifts including nights, weekends, and holidays

About Us

At Alaska Auto Rental, we help people experience Alaska safely, confidently, and comfortably - whether they're lifelong locals or visitors exploring our state for the first time.

Our mission is to deliver exceptional vehicle rental experiences by cultivating a growth-oriented team that serves both our customers and one another with Excellence, Teamwork, and a commitment to the Customer Experience.

We take pride in what we do, from the first hello at the counter to the moment a freshly detailed vehicle hits the road.

Our Values

Customer Experience - We take pride in the little things that make big impressions.
Teamwork - We succeed together and have each other's backs.
Excellence - We don't just get it done, we get it done right.

About the Role

As a Customer Service Representative, you are often the first impression and highlight of a customer's trip. You'll guide guests through the rental process with professionalism, care, and clarity, ensuring every interaction is smooth and memorable. You'll also support internal operations by coordinating vehicle availability, communicating across departments, and helping keep operations running efficiently. Every day is different, and your ability to adapt, problem-solve, and stay positive will make all the difference.

What You'll Do

• Welcome customers warmly, in person, by phone, or email, and provide knowledgeable, friendly assistance
• Guide customers through rental options, policies, and procedures with clarity and professionalism.
• Coordinate with logistics, detail, and operations teams to ensure vehicles are ready on time
• Handle customer concerns, changes, and special requests with patience and professionalism, leaving them feeling cared for, informed, and confident.
• Process contracts, payments, and documentation accurately
• Contribute to a positive, team-focused environment
• Take initiative to identify opportunities for smoother processes and improved service
• Communication between departments is proactive and effective.
• The rental counter runs smoothly, even when things get busy.
• Model and reinforce our values of Customer Experience, Teamwork, and Excellence every day.

You'll Be Great at This If You...

• Enjoy helping people and creating positive experiences
• Stay calm, kind, and professional under pressure
• Communicate clearly and respectfully with customers and teammates
• Are dependable, organized, and take ownership of your responsibilities
• Embrace learning and growth - both personally and as part of a team
• Have strong problem-solving skills and adapt well in a fast-paced environment

What We Offer

• Competitive pay
• Paid Time Off
• Wellness benefits
• 401(k) program with company matching
• Professional & leadership training
• Internal advancement and career growth opportunities
• Charitable donation matching program
• Employee discounts on products and services
• A supportive, positive, growth-oriented workplace culture

Preferred Skills & Experience

• Previous customer service or hospitality experience (rental, travel, or tourism experience a plus)
• Strong verbal and written communication skills
• Basic computer proficiency (Google Workspace or similar)
• Growth mindset and willingness to adapt to new processes
• At least 1 year of driving experience and a current driver's license (record acceptable to our insurance carrier)

Ready to Join Us?

If you take pride in delivering outstanding service, thrive on teamwork, and want to be part of a company that values excellence, we'd love to meet you.

Apply now and drive your career forward with Alaska Auto Rental!