Workforce Benefits Senior Billing Coordinator

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Senior Billing Coordinator to join our Employer Services’ Team in Omaha, NE.

As a Senior Billing Coordinator, you’ll move Pacific Life, and your career, forward by playing a role in our billing and invoicing cycle while delivering a first-class friction free experience to our employers in the Workforce Benefits Division. You will fill a new role that sits on a team of 15 people in the Workforce Benefits Division. Your colleagues will include Eligibility, Continuation, and Billing professionals.

How you’ll help move us forward:

• Responsible for working with brokers, employers, account executives, and other internal stakeholders (like Onboarding, Employer Services, and Underwriting) on the end-to-end administration of our billing process.
• Proactively identifies and partners with employer / broker to resolve billing discrepancies and works with UW to resolve any over/underpaid premium then validate go-forward accuracy.
• Research billing related questions & audits using the banking, administrative system and prior communications to answer questions and offer solutions to customer issues and/or requests.
• Educates and encourages employers to utilize our best practices through the adoption of digital and portal billing capabilities.
• Identify and recommend solutions to increase automation results and suggest areas to build straight-through processing.
• Helps onboard new team members.
• Works within departmental, internal and SOX controls for all aspects of the role including the issue of refunds and disbursements to customers.
• Must know our product offering, system(s), and processes as well as understand how data flows throughout the employer and employee journeys.
• Participates and contributes to team meetings or special tasks and assignments and brings innovative ideas and a continuous improvement mindset to the department.

The experience you bring :

• College degree or equivalent experience preferred.
• 3-5 years of financial services or group benefits operations experience
• Needs to be an effective communicator with externally facing presence.
• Customer-centric with problem-solving skillset
• Detail Oriented
• Requires strong analytical skills
• Demonstrated time management and organizational skills
• Intermediate skills with MS office applications

What makes you stand out :

• Strong communication skills
• Group insurance benefits experience

#LI-KB1

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.