Collections Specialist

Job Description

Job Description Customer Service and Collections Representative

Mason, Ohio

Pay: $20-$24/hour

Schedule: 1st shift

Employment Type: Contract-to-hire


LHH Recruitment Solutions is partnering with our client in Mason, Ohio to hire a Customer Service and Collections Representative. This is a 1st shift, contract-to-hire opportunity supporting customer service and accounts receivable functions. This role is ideal for someone who enjoys working with customers while confidently handling billing and collections conversations.


Job Responsibilities

• Handle inbound and outbound customer calls regarding invoices, account balances, and payment status
• Perform collection activities on past due accounts while maintaining positive customer relationships
• Address billing questions and resolve discrepancies in a timely and professional manner
• Document customer interactions, payment arrangements, and follow-up activity accurately
• Process payments and update account information within internal systems
• Work closely with internal departments to resolve account issues
• Provide general customer service support via phone and email as needed

Qualifications

• Previous customer service experience required
• B2B collections experience
• Collections or accounts receivable experience preferred
• Strong communication and negotiation skills
• Ability to professionally handle sensitive financial conversations
• Detail-oriented with strong organizational skills
• Comfortable working with ERP, accounting, or CRM systems
• Proficient in Microsoft Office, especially Excel
• Ability to manage multiple priorities in a fast-paced environment

Why This Role

• Competitive pay of $20-$24/hour
• 1st shift schedule with consistent hours
• Contract-to-hire opportunity with potential for long-term employment
• Professional office environment with training and support
• Opportunity to gain hands-on experience in customer service and collections

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to


The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements

Pay Details: $20.00 to $24.00 per hour

Search managed by: Bianca Kimble


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.