Student Finance Representative

Detail-oriented and student-focused, the full-time remote Student Finance Representative will serve as a primary contact for financial inquiries, providing support on tuition, payment plans, and student accounts while managing high-volume communications and advising students and families. Key Responsibilities Manage inbound and outbound communications regarding financial inquiries, ensuring timely and accurate responses Guide students and families through tuition statements, payment options, and financial aid inquiries Administer payment plans and process transactions while conducting audits on accounts and supporting process improvements Required Qualifications College degree required Minimum of 2 years of customer service experience in higher education, banking, or financial aid environments Strong proficiency in spreadsheet tools such as Excel and Google Sheets Familiarity with higher education software and CRMs like Workday Student, Salesforce, or Colleague is a plus A cover letter is required to be considered for this position