Customer Service Representative

Job Overview – The Customer Service Representative will work with internal Sales/Imports and external 3PLs (public warehouses) daily for customer support-related activities/issues. The essential functions of the Customer Service Representative include, but are not limited to the following:

Responsibilities:

• Process EDI orders; review for accuracy against bulk orders (style/color/size/price)
• Review/run allocation reports for order fulfillment to generate automatic pick ticket sending to the warehouse
• Enter non-EDI orders into Blue Cherry system (data entry)
• Work with Sales team on discrepant PO’s – follow up to be sure any issues are resolved
• Review open order reports for monthly shipping; liaise with imports for inbound goods
• to verify arrival of goods meets the required customer delivery dates. Call out any issues (i.e. late shipment)
• Update DTC (direct to customer) orders in the respective portals (i.e. Kohls/Walmart/Nordstrom/Amazon, etc.)
• Answer customer concern emails for some DTC vendors.
• Accounts with special handling requirements – send rework information to the warehouses for compliance (i.e. adding RFID/labels/stickers/polybags/hangers, etc.).
• Order appropriate supplies where necessary.
• Cross training with other team members necessary for back up purposes
• Position reports to the Customer Support Manager
• Help key in non-automated returns

Qualifications:

• High school graduate (minimum education)
• Minimum 3 years experience - related industry (garment) experience preferred.
• Excellent communication skills
• Multi-tasking ability, detail oriented, positive attitude
• Able to excel in a fast-paced environment
• Knowledge of Microsoft Office
• Blue Cherry experience preferred but not required
• Work well within a team

Role Details

Full time

In person in New York City

40 hours per week

Salary Range- $42,000-$45,000 annually. Based on Experience.

Amerex Group does not provide visa sponsorship for this role. Candidates must have current work authorization in the United States (e.g., U.S. citizen, permanent resident, or other work authorization that does not require sponsorship)