Applications Support Specialist

Company OverviewCapital Square Living (CS Living) is a fully integrated property management company based in Richmond, Virginia. CS Living was built on the strong foundation of the Capital Square brand and has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for “Best Places to Work” by Virginia Business Magazine as well as their “Fantastic 50” reports in 2019 and 2020.SummaryThe Applications Support Specialist is responsible for the support and ongoing maintenance of the company’s Yardi database. This role serves alongside the Senior Enterprise Solutions Administrator as the subject matter experts (SMEs) for Yardi and related integrated applications, ensuring system reliability, data integrity, and alignment with business processes. The position also provides troubleshooting, user support, and strategic input for system enhancements and implementations.Primary ResponsibilitiesServe as a point of contact for all Yardi modules (e.g., Voyager 7s and 8, RentCafe Site Manager, CRM IQ, Procure 2 Pay, etc.) Configure, maintain, and optimize system settings, workflows, and security rolesMonitor system performance and ensure uptime, reliability, and data accuracyTroubleshoot system issues and coordinate with Yardi support when necessaryProvide Tier 1 and 2 support for end users, resolving escalated issues efficientlyAssists Learning & Development with updating, creating and enhancing training materials, user guides, and best practicesSupport and participate in system upgrades, patches, and new module implementationsGather and document business requirements for system improvementsEnsure data integrity across the Yardi platformDevelop and maintain custom reports using Yardi reporting toolsSupport business intelligence and analytics initiatives related to company operationsSupport integrations between Yardi and third-party applications (e.g., accounting, payment platforms, CRM tools)Work with APIs, data imports/exports, and middleware solutions as neededKnowledge and Skills RequirementsBachelor’s degree in computer science, finance, accounting or related field (or equivalent experience with real estate operations and software)2+ years of experience supporting Yardi systems in a property management environment Strong knowledge of Yardi Voyager and related modulesExperience with system configuration, security administration, and troubleshootingProven ability to manage multiple priorities and complex issuesExperience with RentCafe Site Manager, CRM Flex/IQ, Payment Processing, and integrationsFamiliarity with property management accounting practicesStrong analytical and problem-solving skillsExcellent communication and stakeholder managementDetail-oriented with a focus on data accuracyAbility to work independently and lead initiativesCustomer-service mindset with a proactive approachWork LocationHybrid opportunity based at our Glen Allen, Virginia Headquarters (four days in office and one optional remote day per week) or fully remote, depending on business needs and candidate qualificationsWork HoursMonday–Friday, 8:30am –5:00pm, with flexibility to support system upgrades and critical issues outside of regular business hours as neededCompensation & BenefitsIndustry-competitive Salary based on experience and Performance-Based BonusesComprehensive, Medical, Dental and Vision Coverage, with 100% Employee- only Benefit Premiums covered for Medical Plans$35/Per Paycheck Cell Phone Reimbursement120 Paid Time Off (PTO) Hours, plus 40 hours of Sick Time11 Company-paid holidays, 2 Floating holidays, and 2 days of VTO (Voluntary Time Off)Matching 401(k) Contribution with Immediate Vesting30% Housing DiscountProfessional Development OpportunitiesEqual Opportunity EmployerAt Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know. #J-18808-Ljbffr Capital-Square-Living